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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Let's create your ...
Customer experience | Sales, Customer Insights,...
Answered

Let's create your segment screen does not pop up when creating a new dynamic segment

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Posted on by Jetj25 534

When you start a new segment in a newly installed D365 marketing app the lets create your segment popup does not show

 segment-choice-not-showing.jpg

Steps 

Choose news segment 

cancel the Segment template dialog box to create a segment from scratch

The let's create yor segment screen does not appear

Any one a suggestion otherwise i have to create a ticket with microsoft

Tried in diffrent browsers and pop up is not blocked

Jet

  • Verified answer
    Petit Hibou Profile Picture
    Petit Hibou on at

    Hi Mariette,

    in the February release this window was removed, segment types were unified based on customers feedback.

    You can now quickly create a segment from top menu (either dynamic or static)

    + use templates for dynamic segments

    + add various types of blocks (query, behavioral, other segment etc) within one window.

    See screenshots below.

    "We have improved the Dynamic segments fundamentally, allowing the creation of simple segments that combine behavior and demographic data in one segment. A user doesn’t know or care that “contact information” is stored differently from “behavioral” information – they want to create their segment based on criteria that’s important to them. Creating segments is also a complex process, and we have added “Undo” and “Redo” functionality so that users can create segments and experiment with confidence"

    New-segment-1.pngNew-segment-2.pngNew-segment-3.png

    HTH

    Elena

  • Jetj25 Profile Picture
    Jetj25 534 on at

    thank you could not keep up with all changes, to bad that the screen is dissapeared customers like te usability

  • Petit Hibou Profile Picture
    Petit Hibou on at

    Hi Mariette,

    I'm gathering feedback now on usability of segmentation engine. Would be great if we can have a call - for me to learn more of what you (and your customers) find easy to use in segmentation and what is not. If you're interested please write me at eosipova@microsoft.com

    BR

    Elena

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