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Sales forum

Talking Points

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Posted on by

Do we have a list of phrases we look for in Talking Points? Can a customer add additional phrases to capture those interactions? Thanks, Amy Caine

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  • Allen Mathias MSFT Profile Picture
    146 on at

    Hi Amy Caine,

    These are based on our NLP models that detect intent so there aren't exact phrases but based off a learning set.

    With the current release we aren't providing the ability to extend these phrases/models.

    I would be interested in learning what are the type of phrases you want to add to understand your scenarios better.

  • Suggested answer
    Adrian Begovich Profile Picture
    1,027 Moderator on at

    Hi ASC710,

    You can view all the topics in the Talking points tile as a list by selecting the list icon. For more information on this, read this article.

  • Community Member Profile Picture
    on at

    Good!~~~~~~~~~~~~~~~~~~

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