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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / KB Article entity is n...
Microsoft Dynamics CRM (Archived)

KB Article entity is not visible

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Posted on 25 Nov 2016 10:10:01 by Harish Das

Hi,

I need to configure the KB article in CRM 2016 (On Prem) and I have logged with user who have system administrator and system customisation role. I am not able to find the KB Article entity under service menu.

can anyone suggest how to get access to  KB article entity in CRM 2016(On Prem) version Please.

Thanks in Advance

Regards

Harish

*This post is locked for comments

  • Harish Das Profile Picture
    Harish Das on 29 Nov 2016 at 03:26:00
    RE: KB Article entity is not visible

    Thanks for all you responses.

    I can create KB article in interactive hub mode, but i am not getting the same option in normal web access.

    And there is no option to add attachment in KB article (notes in earlier versions).

    Regards

    Harish

  • Community Member Profile Picture
    Community Member on 28 Nov 2016 at 18:52:27
    RE: KB Article entity is not visible

    Hi 

    I was going to suggest changing the "Areas that display this entity" section for the Article entity in a solution and then publish, but I cannot change it in my organisation. I guess this is because it is a system entity. It should be showing within the Service menu by default. For me it is under the Service sub heading. If it is not visible, this might be a bug and worth raising with Microsoft.

    Alternatively, you should be able to use a site map editor to add the Article entity to the Service menu. A site map editor is included in the XrmToolBox: http://www.xrmtoolbox.com/. 

  • Suggested answer
    PS Profile Picture
    PS 23,577 on 25 Nov 2016 at 14:55:33
    RE: KB Article entity is not visible

    Go to settings >>service management >> knowledge base articles

  • Suggested answer
    TheMarkChristie Profile Picture
    TheMarkChristie 10,328 Moderator on 25 Nov 2016 at 12:59:43
    RE: KB Article entity is not visible

    Hi

    you need to approve and create

    have a look here

    www.microsoft.com/.../use-articles-in-the-knowledge-base.aspx

  • Harish Das Profile Picture
    Harish Das on 25 Nov 2016 at 12:32:50
    RE: KB Article entity is not visible

    Thanks Nithya,

    This will help to access the KB articles. where we will get the option to create in CRM 2016 (not in interactive hub).

    Regards

    Harish

  • Suggested answer
    Nithya Gopinath Profile Picture
    Nithya Gopinath 17,076 on 25 Nov 2016 at 10:15:59
    RE: KB Article entity is not visible

    Hi Harish,

    Please refer the following link for accessing KB articles.

    technet.microsoft.com/.../dn946909.aspx

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