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Microsoft Dynamics CRM (Archived)

a problem with the webpage caused internet explorer to close and reopen the tab

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Posted on by Community Member Microsoft Employee

A have a few users routinly getting the following error while working with CROM 2011 in Internet Explorer 9.0. We have tried both 32bit version IE and 64bit version IE and still experience the same issue. When IE crashes the web page opens back up to the home page in CRM and the user loses what they are working on. This does not happen if the user goes through the outlook client and doesnt happen for all users just a select few. Has anyone else experienced this and if so how did you fix it.

ERROR: "A problem with the webpage caused internet explorer to close and reopen the tab"

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  • Suggested answer
    Genya Profile Picture
    Genya 175 on at
    RE: a problem with the webpage caused internet explorer to close and reopen the tab

    Hello Jennifer,

    I assume because it is happening to a few users, it might have to do with their specific computers.

    Look into video card driver updates.

    Also, can you post a screen shot of the error, if there is one?

    Thanks!

  • Storm63 Profile Picture
    Storm63 5 on at
    RE: a problem with the webpage caused internet explorer to close and reopen the tab

    I'm not sure if this will work for you, but I had the same problem/error.   I tried just about everything from going back revisions of IE, changing firewalls, antivirus, you name it, I tried it.    Finally, the problem turned out to be an add on called namectrl class.   Via Manage add ons it IE, I disabled it and problem went away.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: a problem with the webpage caused internet explorer to close and reopen the tab

    We are not on 365. We are on CRM 2011 RU11 on premise.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: a problem with the webpage caused internet explorer to close and reopen the tab

    We are having the same problem, are you by change on the CRM 2011 legacy platform (with WLID rather than 365)?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: a problem with the webpage caused internet explorer to close and reopen the tab

    Unfortunately not. We still have users with this issue.

  • balakrishna uppala Profile Picture
    balakrishna uppala 570 on at
    RE: a problem with the webpage caused internet explorer to close and reopen the tab

    Hi, Did you guys found any solution for this, I have the same issue.

    Please post the solution if you know.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: a problem with the webpage caused internet explorer to close and reopen the tab

    At this time we have reset all IE settings and cleared cache. Nothing has cured this issue for the user.

  • Claudia Cisneros Profile Picture
    Claudia Cisneros on at
    Re: a problem with the webpage caused internet explorer to close and reopen the tab

    Hi guys,

    Did you try the following?

    1. Please reset IE setting (Open IE -> Tools -> Internet Options -> Advanced Tab -> Reset)

    2. Turn OFF Pop-up Blocker for CRM Site (Open IE -> Tools -> Pop-up Blocker -> Turn OFF)

    3. Delete Cookies and Temp Internet files (Open IE -> Tools -> Internet Options -> General Tab -> Delete)

    Regards,

  • MRalph Profile Picture
    MRalph 45 on at
    Re: a problem with the webpage caused internet explorer to close and reopen the tab

    Hi Jennifer,

    I have users experiencing the same problem.  Were you ever able to find a solution?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: a problem with the webpage caused internet explorer to close and reopen the tab

    unfortunately neither of these changes made a difference for the user. I will keep looking.

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