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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / a problem with the web...
Microsoft Dynamics CRM (Archived)

a problem with the webpage caused internet explorer to close and reopen the tab

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Posted on by Community Member

A have a few users routinly getting the following error while working with CROM 2011 in Internet Explorer 9.0. We have tried both 32bit version IE and 64bit version IE and still experience the same issue. When IE crashes the web page opens back up to the home page in CRM and the user loses what they are working on. This does not happen if the user goes through the outlook client and doesnt happen for all users just a select few. Has anyone else experienced this and if so how did you fix it.

ERROR: "A problem with the webpage caused internet explorer to close and reopen the tab"

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I have the same question (0)
  • Claudia Cisneros Profile Picture
    Claudia Cisneros Microsoft Employee on at

    Hi Jennifer,

    Hope your doing well. To troubleshoot the issue I suggest the following actions:

    1. Apply KB support.microsoft.com/.../282402

    2. Disable IE's Hang Resistance by setting the HangRecovery value to 0 in the registry (support.microsoft.com/.../EN-US)

    HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\  

    Type: REG_DWORD  

    Name: HangRecovery  

    Value: 0

    Hope this helps,

  • Community Member Profile Picture
    Community Member on at

    unfortunately neither of these changes made a difference for the user. I will keep looking.

  • MRalph Profile Picture
    MRalph 45 on at

    Hi Jennifer,

    I have users experiencing the same problem.  Were you ever able to find a solution?

  • Claudia Cisneros Profile Picture
    Claudia Cisneros Microsoft Employee on at

    Hi guys,

    Did you try the following?

    1. Please reset IE setting (Open IE -> Tools -> Internet Options -> Advanced Tab -> Reset)

    2. Turn OFF Pop-up Blocker for CRM Site (Open IE -> Tools -> Pop-up Blocker -> Turn OFF)

    3. Delete Cookies and Temp Internet files (Open IE -> Tools -> Internet Options -> General Tab -> Delete)

    Regards,

  • Community Member Profile Picture
    Community Member on at

    At this time we have reset all IE settings and cleared cache. Nothing has cured this issue for the user.

  • balakrishna uppala Profile Picture
    balakrishna uppala 570 on at

    Hi, Did you guys found any solution for this, I have the same issue.

    Please post the solution if you know.

  • Community Member Profile Picture
    Community Member on at

    Unfortunately not. We still have users with this issue.

  • Community Member Profile Picture
    Community Member on at

    We are having the same problem, are you by change on the CRM 2011 legacy platform (with WLID rather than 365)?

  • Community Member Profile Picture
    Community Member on at

    We are not on 365. We are on CRM 2011 RU11 on premise.

  • Storm63 Profile Picture
    Storm63 5 on at

    I'm not sure if this will work for you, but I had the same problem/error.   I tried just about everything from going back revisions of IE, changing firewalls, antivirus, you name it, I tried it.    Finally, the problem turned out to be an add on called namectrl class.   Via Manage add ons it IE, I disabled it and problem went away.

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