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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Delete line in a sales...
Small and medium business | Business Central, N...
Answered

Delete line in a sales order with shipped status

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Posted on by Hronn 5

A sales order was set with status shipped.

This order needed to be shortshipped and I'm trying to delete a line of that item but get an error notification.

Is there a way to delete the line or change the number of items when the order has shipped status in the system?

regards, Hronn

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  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,684 Moderator on at
    RE: Delete line in a sales order with shipped status

    Hi,

    If the order has done with shipment, there is no way to delete any line of that order, you can try after undo shipment.

    Thanks.

  • Hronn Profile Picture
    Hronn 5 on at
    RE: Delete line in a sales order with shipped status

    How do I undo shipment?

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,684 Moderator on at
    RE: Delete line in a sales order with shipped status

    Hi,

    You need to follow below steps

    1. Go to Posted Sales Shipments

    2. Find the correct posted shipment go to the Line Page.

    3. Find the correct item

    4. Click on Undo Shipment button.

    pastedimage1676892509942v1.png

  • Verified answer
    KasparsSemjonovs Profile Picture
    KasparsSemjonovs 4,661 Super User 2025 Season 2 on at
    RE: Delete line in a sales order with shipped status

    Open Posted Sales Shipments and stand on the line You want to reverse, and above lines press Functions -->Undo shipment.

    If by Shortshipped You mean that no all quantities will be shipped - then You can just provide information in Sales Order line fields "Qty.to Ship" and "Qty. to Invoice" - and these quantities will be processed when doing posting. After invoice is posted Sales order will remain in the list, but if Qty.Shipped = Qty.Invoiced for all Lines, then Sales order can be deleted.

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