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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Unsubscribe Contacts n...

Customer experience | Sales, Customer Insights,...

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Unsubscribe Contacts not feeding back to preference

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Posted on by Chris1968

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Hi,

We seem to be having issues with when an e-shot is sent out via a customer journey and a contact clicks unsubscribe this is not being transferred to the contact preference.

Would the E-mail preference selection need to be set to either Interested or Not Interested for this to filter through?

I've noticed that contacts that have their Email preference as ' --- ' are those that are not filtering through to the Contact preference.

So the unsubscribe functionality does work...

Or is there another reason??

Regards

Chris

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Nya 29,060 on at

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Hi Chris,

If a contact need to unsubscribe from a subscription center, the contact needs to tick the option in the marketing form and submit it after clicking the unsubscribe link.

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