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Unsubscribe Contacts not feeding back to preference

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Posted on by 229

Hi,

We seem to be having issues with when an e-shot is sent out via a customer journey and a contact clicks unsubscribe this is not being transferred to the contact preference.

Would the E-mail preference selection need to be set to either Interested or Not Interested for this to filter through?

I've noticed that contacts that have their Email preference as ' --- ' are those that are not filtering through to the Contact preference.

So the unsubscribe functionality does work...

Or is there another reason??

Regards

Chris

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Unsubscribe Contacts not feeding back to preference

    Hi Chris,

    If a contact need to unsubscribe from a subscription center, the contact needs to tick the option in the marketing form and submit it after clicking the unsubscribe link.

    pastedimage1634276936757v1.png

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