web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Introducing our New Video Series: Community Spotlight
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Routing NDR's back...
Microsoft Dynamics CRM (Archived)

Routing NDR's back into a CRM Queue

(0) ShareShare
ReportReport
Posted on by Jens P. Klasen 5

Hi, we have CRM 2016 OnPremise and Exchange 2010 with a central Email Queue. The Problem ist when sending a Mail from CRM the Non-Delivery Report/Receipt (NDR) will not be routed back to the sending CRM Queue. Is here a new way to solve this Problem. I heard about Exchange SMTP extensions that router the NDR as Attachment back etc. what is the official way to solve this issue.  Do we have the same Problem with Server-Side-Sync instead of the email Router ?

Thank You.

*This post is locked for comments

I have the same question (0)
  • Stefan E Profile Picture
    Stefan E 95 on at

    Hi Jens

    Have you found a Solution?

    We have the same Problem, but since your Post has no answer till now ...

    Thanks ...

  • Jens P. Klasen Profile Picture
    Jens P. Klasen 5 on at

    Of course, the reply from MS was that E-Mail Router is not able to work with this type of "e-mail messages". the solution is to create a roule on exchange service that creates a new email with this NDR as attachement. this is the only thing that works for me.

  • Stefan E Profile Picture
    Stefan E 95 on at

    Hi Jens

    First:

    Thanks you for your Answer, "a new hope is rising".

    Just today i had a meeting with the customer, and had to tell her, that i have  no solution yet ...

    Second:

    May i ask a Follow-Up question:

    because I already tried that approach, but on my Server (Exchange 2010) the Server also Ignores NDR's in applying his rules.

    At last he does not forward them.

    Can you tell me how you got your rule running with NDR's using server side rules?

    Perhaps I just used false Conditions  actions ...

    I Tried:

       The message type is Non-Delivery Report

       After the message arrives and...

       the message is Non-Delivery Report.

       Do the following...

       forward the message to 'emailofRecipient' and 'myPersonelAdress' as an attachment

       And move the message to folder 'NDR'

       And stop processing more rules on this message

    He Moves it, but does not send it to the adresses given

    Thanks in Advance

    Stefan

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Introducing our New Video Series: Community Spotlight

Quick Links

Season of Sharing Community Challenge Launch!

Jump in, show your community spirit, and win prizes!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the May Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans