Share
Report
5Please forgive my lack of knowledge, but our IT guy who normally deals with this stuff quit and moved on to greener pastures, so I'm stuck trying to deal with this. I received this ticket from one of our users, and it's not out of the realm of possibility that it was on the banks' end, but the banks don't think so. I've asked the user to remove the contractor and recreate, but she says GP won't let her do that? I assume there might be an error log somewhere, but I haven't the first clue where to look for it. If anyone could provide any tips, hints, etc, I would be forever in your debt. :) Is it true that a contractor cannot be deleted/recreated?
-----------
Orig ticket:
We have a contractor that signed up for direct deposit. Jeff entered the info into GP this morning. He then tried creating the prenote.
The prenote file comes back without any information, which signifies to Jeff that an ACH would not go through. I have spoke with Bank of America (the IC bank), Commerce ACH, and Commerce commercial customer support. They are saying that they can't find the file that the prenote created. I have
confirmed both the routing and account number with BOA for the IC. After speaking with the commercial customer support supervisor, she kept stating
that the file never made it to their side. When Jeff created the file the first time this morning, there were 2 carriers in the file. One prenote came back fine. The other for the new contractor came back without any information. Everyone I have spoke with about this issue today is stating that there should be some kind of error file that GP created that should tell us why the prenote is not working. Jeff said he doesn't get any file like that. Is this a file that is on the back end of GP?
*This post is locked for comments
All responses (
Answers (
