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Microsoft Dynamics CRM (Archived)

CRM Email Router - Application Log Errors

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Posted on by 305

We are getting constant errors in the Application Log on the server that is running the email router. The errors all point to not be able to access a mailbox, but the funky thing is that the router is still sending and receiving email without any problems. The error seems to pop up on every mailbox check. Anyone have an idea why we'd be getting the errors even though the router is working without any problems?

Thanks!

Hudey

Description:

#26090 - An error occurred while opening mailbox xxxxxxx@xxxxxxx.com. Microsoft.Crm.Tools.Email.Providers.EmailException: An error occurred while executing POP3 command "<Command removed for security reasons>". The server response was: "-ERR Authentication failed.".

at Microsoft.Crm.Tools.Email.Providers.Pop3Client.ValidateLine(String receivedLine, String command, Boolean hideCommand)

at Microsoft.Crm.Tools.Email.Providers.Pop3Client.SendCommand(String command, Boolean singleCommand, Boolean skipValidation, Boolean hideCommand)

at Microsoft.Crm.Tools.Email.Providers.Pop3Client.SendPasswordCommand(String password)

at Microsoft.Crm.Tools.Email.Providers.Pop3Client.AuthenticateClearText(String userName, String password)

at Microsoft.Crm.Tools.Email.Providers.Pop3PollingMailboxProvider.OpenMailbox()

at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.Run()

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

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I have the same question (0)
  • alf Profile Picture
    17,915 on at

    Hi,

    Do you have one of the latest update rollup for the email router such as 6, 7 or 8?  A bug that is now fixed sometimes caused the error you are seeing.

    Another cause of this is if your email server is under stress thus is actually denying connection or not replying to the email router connection requests.

  • Hudey123 Profile Picture
    305 on at

    Thanks for your help Alex.

    I just reinstalled the router with the newest download file ... did the "update" feature during install and it said my installer had all of the latest files. After install I verified that the program files were updated, and they were.

    But after that the router is still giving the errors. We use Mailtrust (Rackspace) for our Exchange hosting, so I highly doubt that email load on the server would cause the problems.

    Any other advice?

    Thanks!

     

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