Wrong Quantity in AX retail POS

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Posted on by Community Member

Hi,

We are facing a serious challenge in our AX POS..

the Quantity is showing wrongly sometimes.. for example if the quantity for the sold item is 1 it will show 0.8 or 0.5 , this caused to us many lose in the sold amount due to this wrong quantity as below:

1 X 100 = 100

0.5X100=50

Any suggestion?

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Community Member on at

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could you pleas help.

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Mohd irfan mehdi 956 on at

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hi Steve,

this qty is showing on POS screen or on in Ax after the syncing.

please check the qty in RetailTransactionsalesTrans Table for the particular transaction whether the qty is corrected updated or not.

and Please share the screen shot so that we can easily find the root cause.

and please check, is any unit conversion is used for this particular item and please tell me the what are the rounding method is used for inventory UOM.

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Mohd irfan mehdi 956 on at

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is any customization on POS ?

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Community Member on at

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Hi Mohd,

The Quantity in the is showing in decimal 0.5 or 0.8 , all our items unit is PCS, no conversion, and no rounding or smart rounding is used. below topic is exactly same issue.

community.dynamics.com/.../233161

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Community Member on at

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no, and this issue is happening from time to time , if the cashier catch it, he will void the transaction and scan again the items and it will be ok.. but some time he can not catch specially if there is a lot of customers, so we lose money by this quantity issue.

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Mohd irfan mehdi 956 on at

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hi steve,

Currently there is no solution of this and this is a serious bug, so from my point of view i suggest you that with the help of your technical team you have to debug this error on real time transaction so that you can find the root cause of this bug.

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Community Member on at

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Hi Mohd,

So if this is a bug, an upgrade should resolve the issue!! but i wonder if this a common known issue or not!!

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guk1964 10,888 on at

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Currency form's Rounding Rules, Prices field with 4 decimal places when changed will affect the prices in Retail POS and it may also be affecting the dec precision of quantity.

This is an old post I recall ondynamicsax.blogspot.ae/.../retail-pos-amount-decimal-places.html where the screenshot for the pos seems to have the same problem with quantity.

Let us know you get on this is a topic that many will want to see resolved.

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Huzaifa Mala 65 on at

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Hi Steve,

I got same issue as you mentioned the link for my post. I wasn't able to find any issue on LCS regarding this, please let me know if you got any luck here.

For the time being I'm working on a trigger in the channel DB on POS, this will remove the transactions once users clicks the payment method. This is just a temporary solution in order to avoid the money loss.

Thanks

This post is my own opinion and does not necessarily reflect the opinion or view of my company or Microsoft.

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Community Member on at

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Hi

We are also facing the same issue some times the quantity is greater than prescribed.

Did you get any solution yet or not?

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