Dynamics Community Forum Thread Details

Case Business Process Flow - Error on stage transition, and 'Guided Service Case' unknown Process Flow

Hi,

On creation of a new Case, I am now seeing a 'Guided Service Case' Process Flow (see screenshot). Does anyone know how this came to be in the system? It does not show up under Processes.

**NOTE: Also, this only came to be after receiving errors on the OOB 'Phone to Case' Process Flow:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Invalid stage transition. Transition to stage Step_7 is not in the process active path.Detail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ActivityId>3767be89-56ca-4977-95e7-fe0d94d6a6a8</ActivityId>
<ErrorCode>-2146885629</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>Invalid stage transition. Transition to stage Step_7 is not in the process active path.</Message>
<Timestamp>2017-08-02T12:39:42.2355857Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText>

[Microsoft.Crm.ObjectModel: Microsoft.Crm.ObjectModel.GlobalActiveStagePlugin]
[bb48066e-f22f-412f-a530-91f72e4b859b: GlobalActiveStagePlugin]

</TraceText>
</OrganizationServiceFault>

I performed a Save As and deactivated the OOB Case Business Process Flow and only then did I see the Guided Service Case Process Flow. I can 'Switch Process' but when I go back into a new record the Guided Case Process Flow appears again. I cannot remove or edit it.

Help!

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