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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Item allocated - but n...
Microsoft Dynamics GP (Archived)

Item allocated - but no where to be found

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Posted on by SUPPORT-ICM
We have had allocation problems in the past that our company has been dealing with. I had one come up today that i would like to know if anyone knows how it happened or how to fix it. Our a/r was entering an invoice and went to mark the freight charges, when she looked up - her line item was gone. The amount still showed in the subtotal but the whole line was gone. She deleted the invoice and tried to start over. The qty is not available to sale - when looking in the qty/site inquiry screen, it shows as allocated. When I click on the link, it is blank. When i go to transaction inquiry, it only shows the receiver and when i go to transactions entry, it says no qty avail. Does anyone know where this could have gone and how to get it back. The invoice entered is completed deleted - we use the same exact # to enter and it starts a new invoice. Any help you can offer would be great! Thanks, Michelle

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  • Frank Hamelly | MVP, MCP, CSA Profile Picture
    Frank Hamelly | MVP... on at
    Re: Item allocated - but no where to be found

    Michelle,

    Have you run the Reconcile Utility on your Inventory Quantities?  Try that first.  Do you use Field Service or Project Accounting?  Allocations in those modules do not show up in the Allocation Inquiry window. 

  • SUPPORT-ICM Profile Picture
    SUPPORT-ICM on at
    Re: Re: Item allocated - but no where to be found
    Our CFO is working to get the reconcile done and he said we use neither the field service or project accounting. Would that cause allocation problems just entering an invoice to a customer?
  • Frank Hamelly | MVP, MCP, CSA Profile Picture
    Frank Hamelly | MVP... on at
    Re: Re: Re: Item allocated - but no where to be found

    Michelle, I'm not referring to an account reconciliation, I mean running Reconcile in Tools>Utilities>Inventory>Reconcile.  Sometimes allocated quantities in Inventory get out of whack.  Running Reconcile will un-whack them.  Make sure everyone is out of the system before you run Reconcile.

    I don't know why you're getting the strange behavior on the Sales Order line.  It may be PICNIC (Problem In Chair Not In Computer).  :)

  • Ron Wilson Profile Picture
    Ron Wilson on at
    Re: Re: Re: Re: Item allocated - but no where to be found

    Michelle,

    I would say that Inventory Reconcile is going to be your best friend.  The only headache, as Frank has mentioned, is that you have to wait until all users are out of the system.  This is a pretty common issue that happens around my office and reconcile 95% of the time fixes the problem.  The other 5% of the time I rely on the wonderful world (and I say this with all the honesty I can) of Microsoft Support.  Those guys are great!

    Ron

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