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Good Morning,
We are having issues setting up Server Side Syn for all of our CRM Users. Please see below screenshots.
MailBox Server Set Up:
It says the Password is wrong for the account. However I am able to use the same credentials and log into our OWA.
User Mail Box Set up:
Does anyone have any tips/tricks on how to get the Server Side sync to work correctly? I
Thanks!
Hi,
Thank you for your query.
You can try the step below to try and resolve the issue,
1. Change the credential for impersonation account
2. Test connectivity - testconnectivity.microsoft.com/
3. Make sure that the user used on the Email Server Profile has impersonation role on the Exchange Server
4. Enable the Basic Authentication on the Exchange Server; this is a prerequisite for the connection between Dynamics CRM online and Exchange on-premises; See the link: docs.microsoft.com/.../authentication-and-ews-in-exchange
5. Verify the connection on the Email Server Profile with the option “Test Connectivity”
6. Test and enable the Email Server Profile and the mailbox in question
7. Send a test email to the queue to see if it is successfully processed by Dynamics CRM.
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