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Dynamics 365: Notes Entity - Notes description displaying HTML codes on View

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Posted on by LMP

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Hi Experts,

Can we disable the HTML codes from displaying on the description field of Notes entity? As you can see on the screenshot below, they only want to see the "Sample description" text and not the other HTML codes.

Thank you.

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Johao Larios 1,795 on at

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Hello there,

Where are you seen this? Could you please share the steps to reproduce it?

regards

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LMP 680 on at

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Hi Johao,

I created a new Notes from an account record. Then on the advanced find, I checked for newly created Notes.

Kind Regards,

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SamiraM 587 on at

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Hi LMP,

This is because we are having rich text editor for adding notes. But html code will not be displayed in social pane.

Regards,

Samira

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Johao Larios 1,795 on at

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Hello there, thanks for sharing the repro steps.

I'm researching on this one. I will update this thread as soon as I have more information to share.

regards

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LMP 680 on at

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Will also update this thread once I found something online. Thank you.

Edit: It is possible to disable Rich Text Format editor for Notes in System Settings > General > Enable rich text notes in Timeline.

Thank you.

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Johao Larios 1,795 on at

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Yes, if you disable the rich text format editor the issue will not happen for new records.

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Community Member on at

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Hi,

I'm Also getting same kind of issue.

I have created a AutoPost for Note entity using Workflow and added description field in that autopost.

But after activating the workflow in social Pane description of Note showing in the html format.

Please help me with this issue.

Thanks,

Jyoti Dighe

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Community Member on at

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Hello All,

We faced this same issue with Email entity records.

Worked with Microsoft on this issue & looks like this a known defect. We were able to solve this issue for Email Entity in two different ways.

Approach 1: For TimeLine purpose use DEFAULT CARD Form of Email Entity.

Approach 2: If you want to use customized Email Card form then make sure in the main Configuration Section/Details Section , Description field is not placed in the first position. Place it in the second position.

Working with Microsoft for other Entities. Will provide update to this thread once we get any update.

Thanks,
Sumit

Thanks,
Sumit

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