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I've got a problem with a user to send out statements and getting the following error message : "Could not email status report to sender. Attachment open failure." The uses OS specification is as follow : Windows 7 32Bit SP1 PRO, Office 2010 32Bit SP1. Also with Adobe Acrobat 9 Standard. Any advice?
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I have seen this error relating to Active Directory and Outlook not being able to resolve the addresses in
the 'To:', 'Cc:' and 'Bcc:' lines from the Customer Maintenance Options window (Cards | Sales | Customer | Options button). To test,
please check this location for all customers that are a part of the CM query in use. If you see any of the 'To:', 'Cc:' and 'Bcc:' fields
populated with Active Directory addresses and not full e-mail addresses, please change to the full e-mail address before retesting.
For example, my active directory listing for internal e-mail would be 'jegrant'. If I was listed as 'jegrant' on the Customer Maintenance
Options window, the system would likely error. Instead, my listing should read 'jegrant@microsoft.com' (full e-mail address) to process
correctly through Dynamics CM.
Are you processing through a Citrix Environment? If so, how is the user accessing the program? If they are not
logging in directly to a remote desktop (seeing the entire desktop), the Windows environment will not be able to associate the Dynamics
user with the Windows e-mail profile and will produce this type of error. Unfortunately, if this is the case there would not be a
workaround other than producing the e-mailed items from a machine that is not logging into Dynamics through a Citrix server
connection.
If you are not in a Citrix Environment, there are a few other items to test to determine if the system e-mail settings may
be the cause of this error.
First, on the erring machine, go to Start | Run and select 'OK' after typing in the following line (including the colon)
mailto:
Does a new email message open up for Outlook when this is run? If not, e-mail may not be configured correctly to produce the e-mails
without error. You can also right click a file that is on the desktop of the erring computer and select Send To | Mail Recipient to see if an
e-mail message populates.
Last, pull up any report in GP and have it print to the screen. Click the 'Send to' button and select Mail Recipient (Text), which should also
pull up an e-mail message if configured correctly to work with Dynamics.
Regarding the e-mail options, the system needs to be a MAPI-Compliant e-mail service or you will see similar error.
Is the report in question modified? If so, try printing an un-modified report to see if the same
error generates. Also, are you using a Forms Printer/Crystal Reporting? If so, there is incompatibility between Crystal Reports and the
Collections Management module that doesn't allow you to e-mail modified reports created with Crystal Reporting. Instead you would
need to use the standard system reports. If using .PDF/Adobe, you need to insure you have Adobe Writer installed on that workstation
you are sending the report from and the CM user has full security access to it.
Please check on the above suggestions.
Andre, did you solve this? I am having the same issue and noticed that the Status report is a .ps file as well.
Hi Vinutha,
Thank you for the reply. I have done this already with no luck. I also tested the ("You can also test the email by setting the EmailStmtStatusPath equal to an actual users email.") Then I get a error message stating "Could not email status report to sender. Insufficient Memory." This can't really be. The machine have 2Gig of RAM. The user is in the Administrator Group. (Domain and local) I just notice that in the 'EmailStmtStatusPath' directory the statement doesn't convert from the postscript file?
Hi Andre,
Please go through the following steps that are typically related to this error message.
1. Go to Receivables Setup (Setup|Sales|Receivables) and enter a Status Recipient for mailed Statements. This would be the email address of the person who will be sending e-mailed statements to customers. This needs to be a full email and not just an alias.
2. Go to Customer Maintenance (Cards|Sales|Customer) and enter the following information for each customer who will be receiving emailed statements, invoices or cover letters:
a. In the Internet Information window, enter an e-mail address for each Customer address ID. This needs to be a full email and not just an alias.
b. In the Options window, mark the Checkbox for Send E-mail Statements. When marking this boxinitially, you should be prompted to enter the path in which you want the E-mail Statements Status Report to be created.
Enter an email address in the To field. This needs to be a full email and not just an alias. The CC and BCC fields are optional.
3. Check the Fonts for Adobe.
a. Click Start , and then click Printers and Faxes .
b. Right-click Adobe PDF , and then click Properties .
c. On the General tab, click Printing Preferences .
d. Click to select the Do not send fonts to "Adobe PDF" check box, and then click OK .
e. On the Advanced tab, click Printing Defaults .
f. Click to select the Do not send fonts to "Adobe PDF" check box.
g. Start Microsoft Great Plains.
4. Dex.ini file- The 'Status Path' setting of this item is often the cause of this issue and needs to be correct in this file. To test, please locate the dex.ini file in the code folder of the erring machine. An example location would be: C:\Program Files\Microsoft Dynamics\10\Data\dex.ini.
Right-click the dex.ini file and open with Notepad. Look for a line that starts with EmailStmtStatusPath in the file. An example of the format you may see is:
EmailStmtStatusPath=c:\documents and settings\Lius\desktop\misc\
Verify that the users have full control the folder in this location. They should also have full control of the entire GP code folder.
If the line is not in the file to begin with, you will need to add it manually.
You can also test the email by setting the EmailStmtStatusPath equal to an actual users email.
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