Hello guys,
I have a question regarding the technical aspect when you change the licences in crm online.
So I have this case that a few of my licenses did expire lately, but there was no option to extend the duration because the type of license isn't provided by Microsoft anymore. For this reason I ordered the same amount of licenses from another type and assigned them to my users and removed the old ones which expired. Even after the expiration of the old ones I can still access and work with the crm like I did the months before.
The thing is that I still got automated notifications mails from Microsoft (your licenses expire in 7 days, in 1 day, they expired and so on...) whether I want to renew my licenses.
So I'm a bit confused and what I want to know is, whether there is more to do than just have new active and assigned licenses so that the data or the customizations in the crm won't be lost when the 90 days after the expiration of the old licenses are over.
I really would be grateful for your help!
Kind regards!
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