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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Cannot open up Guides ...
Service | Customer Service, Contact Center, Fie...
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Cannot open up Guides on HoloLens

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Posted on by Amrit Sarai Microsoft Employee

Hi all, 

Guides work perfectly fine on the PC, but when I move onto the HoloLens I'm getting this message:  "Guides isn't set up correctly, or you may not have permission to access it...."

I have updated Guides on Power Platform, and I'm running the latest version. Any suggestions on how to get this working? 

  • Verified answer
    RyanN Profile Picture
    RyanN Microsoft Employee on at

    Hi Amrit

    Can you try uninstalling and reinstalling the Guides app on HoloLens. 

    Has the HL app ever worked for you?

    Ryan

  • Amrit Sarai Profile Picture
    Amrit Sarai Microsoft Employee on at

    Thanks Ryan. That did the trick :)

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