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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Cannot open up Guides ...
Service | Customer Service, Contact Center, Fie...
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Cannot open up Guides on HoloLens

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Posted on by Amrit Sarai

Hi all, 

Guides work perfectly fine on the PC, but when I move onto the HoloLens I'm getting this message:  "Guides isn't set up correctly, or you may not have permission to access it...."

I have updated Guides on Power Platform, and I'm running the latest version. Any suggestions on how to get this working? 

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  • Verified answer
    RyanN Profile Picture
    RyanN on at
    RE: Cannot open up Guides on HoloLens

    Hi Amrit

    Can you try uninstalling and reinstalling the Guides app on HoloLens. 

    Has the HL app ever worked for you?

    Ryan

  • Amrit Sarai Profile Picture
    Amrit Sarai on at
    RE: Cannot open up Guides on HoloLens

    Thanks Ryan. That did the trick :)

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