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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Show a Line at Top of ...
Microsoft Dynamics CRM (Archived)

Show a Line at Top of Section does NOT show any line in CRM 2016 / Dynamics 365

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Posted on by Daniel at VNS

This problem just began in 2016.  Was wondering if anyone else has seen it or has a solution yet.

Have always used these lines at top of form sections to delineate content.  Forms get quite busy without it.  However, as soon as we upgraded to 2016, we noticed these lines were missing on our forms.  They were present and worked find on CRM 3, 4, 2011, 2013, 2015, etc.  

They could be OOB or custom entities.  They could be version 8 or version 1.0 forms.  Same thing.  No matter what we've done to indicate we DO want them to show, they DO NOT show.

And since even with themes support the ability to control the UI is not very good in even the latest Dec. 2016 U2 v8.2 release, these lines are the ONLY way we can present a lot of content without it all bleeding together for users.

I'm wondering if it has to do with the new rendering engine?  But even if it did, you'd think MS would either deprecate the functionality, fix it, or at least make some documentation explaining what's going on more readily accessible.  Google has produced no results (yet).

Has anyone else seen this behavior yet, or does anyone have a solution?

Thank you.

12_2D00_22_2D00_2016-4_2D00_08_2D00_41-PM.png

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Show a Line at Top of Section does NOT show any line in CRM 2016 / Dynamics 365

    Hi Daniel, as we have seen in past any new product feature or product bug are deployed to online instance first and eventually rolled out to On -premise instance .

    In my original Service Request, Microsoft team committed to provide resolution to this issue no later then June and I assume they would plan to roll out this fix in On-premise instance.

    FYI , we are running Microsoft Dynamics 365 Version 1612 (8.2.1.164 ) online

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Show a Line at Top of Section does NOT show any line in CRM 2016 / Dynamics 365

    Hi Jukka , we are running Microsoft Dynamics 365 Version 1612 (8.2.1.164 ) online

     

  • Daniel at VNS Profile Picture
    Daniel at VNS on at
    RE: Show a Line at Top of Section does NOT show any line in CRM 2016 / Dynamics 365

    Abhay you said "Issue has now been fixed in latest update of Dynamics  365"

    This is not correct unless you know of a mid-release patch that I'm not aware of.  

    We are running Version 1612 (8.2.0.749) (DB 8.2.0.749) on-premises and still have seen no solution from MS.   I think you mean it's only fixed for *HOSTED* customers - the rest of us have to wait 6 months between releases to get simple things fixed.  As usual, MS presumes everyone in the world loves hosted and wants to give MS access to their data, as well as forgoe the performance gains of deploying on prem deployments. 

    So we wait...

  • JukkaNiiranen Profile Picture
    JukkaNiiranen 2,600 on at
    RE: Show a Line at Top of Section does NOT show any line in CRM 2016 / Dynamics 365

    Abhay, what version are you running? In 8.2.0.798 I'm still not seeing the lines for form sections.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Show a Line at Top of Section does NOT show any line in CRM 2016 / Dynamics 365

    Issue has now been fixed in latest update of Dynamics  365 !

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Show a Line at Top of Section does NOT show any line in CRM 2016 / Dynamics 365

    Hello. Tenfold can also help in integrating Microsoft Office 365 and Microsoft and enabling click to dial in Outlook. They also support MS Dynamics integration. Our click to dial also works on webpages opened in Chrome. www.tenfold.com/.../dynamics

  • Daniel at VNS Profile Picture
    Daniel at VNS on at
    RE: Show a Line at Top of Section does NOT show any line in CRM 2016 / Dynamics 365

    Thank you Abhay - great help!

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Show a Line at Top of Section does NOT show any line in CRM 2016 / Dynamics 365

    I came across similar issue while using Dynamics 365 instance . I have raised a CRM Support ticket # 117030694124998 and Microsoft Support Team have confirmed it to be a product bug. They are planning to fix this issue in 8.2.1.xxx version , ETA - June 2017.

    Cheers!

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Show a Line at Top of Section does NOT show any line in CRM 2016 / Dynamics 365

    I have the same issue in dynamics 365...

  • Daniel at VNS Profile Picture
    Daniel at VNS on at
    RE: Show a Line at Top of Section does NOT show any line in CRM 2016 / Dynamics 365

    no because MS rips people off by making you burn support cases at your expense for things that are bugs and then makes the process of getting it credited back very difficult so we just have to wait till someone else brings the bug to their attention

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