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User time registers data quality

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Posted on by Tikehau Capital 10

Hello everyone, 

We just noticed that we have strange occurrences in User Time Registers table in Dynamics 365 Business Central.

In fact, we have some users who have spent more that 24 hours per day per company... How is it possible ? What can be the reason of this ? 

Thank you in advance for your help.

Regards,

Alex

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  • Suggested answer
    Amit_Sharma Profile Picture
    Amit_Sharma 2,545 on at
    RE: User time registers data quality

    Hi,

    Sometime User Login session not refresh, that why you have experienced this type of data.

    use the below link for cancel or kill the sessions.

    https://erpconsultors.com/kill-or-cancel-sessions-in-d365-bc/

    Regards

    Amit Sharma

    www.erpconsultors.com

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 70,116 Super User 2024 Season 2 on at
    RE: User time registers data quality

    Hi, I'm not sure if the following will help you.

    https://yzhums.com/9571/

    Thanks.

    ZHU

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,744 Moderator on at
    RE: User time registers data quality

    To my knowledge there is no such function in the standard system.

    The solution around this that i have seen have been customized and there use kind of clock them self in and out of work when they open and close Business Central.

    There are some solutions available in AppSource that might be worth checking:

    appsource.microsoft.com/.../PUBID.singhammeritconsultingag1598359803264|AID.1004|PAPPID.083e45f9-2892-4a43-b4d3-ab2786844a24

    But i have no knowledge about this solution myself.

  • Tikehau Capital Profile Picture
    Tikehau Capital 10 on at
    RE: User time registers data quality

    Hi Inge,

    Thank you for this confirmation. So this table is a little bit confusing... because users can work in multiple windows.

    Is there any alternative table which displays the "correct" time register ?

    Thank you,

    Regards,

    Alex

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,744 Moderator on at
    RE: User time registers data quality
    [quote user="Tikehau Capital"]

    Hi Inge,

    Thanks for reply, yes I can confirm that this user (and others) have several sessions open at the same time.

    So Business Central is counting double, triple etc... as many times as there are open sessions ?

    Regards,

    Alex

    [/quote]

    Yes, BC will add time from all sessions even if they run in parallel. So you got your explanation there.

  • Tikehau Capital Profile Picture
    Tikehau Capital 10 on at
    RE: User time registers data quality

    Hi,

    Thanks for your quick reply.

    No, he is not.

    Regards,

    Alex

  • Tikehau Capital Profile Picture
    Tikehau Capital 10 on at
    RE: User time registers data quality

    Hi Inge,

    Thanks for reply, yes I can confirm that this user (and others) have several sessions open at the same time.

    So Business Central is counting double, triple etc... as many times as there are open sessions ?

    Regards,

    Alex

  • Tikehau Capital Profile Picture
    Tikehau Capital 10 on at
    RE: User time registers data quality

    Hi Teddy,

    Thank you for your quick reply.

    The user's profile has not scheduled any process that appears in the Job Queue Entries.

    Regards,

    Alex

  • Tikehau Capital Profile Picture
    Tikehau Capital 10 on at
    RE: User time registers data quality

    Hello,

    Sure, please see attached an example of user who spent more than 24h the 28th september 2022 on the tool.

    pastedimage1664435460405v1.png

    Regards,

    Alex

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 70,116 Super User 2024 Season 2 on at
    RE: User time registers data quality

    Hi, Is the user set up in the Job Queue?

    pastedimage1664414235865v1.png

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