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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / User time registers da...
Small and medium business | Business Central, N...
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User time registers data quality

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Posted on by Tikehau Capital 10

Hello everyone, 

We just noticed that we have strange occurrences in User Time Registers table in Dynamics 365 Business Central.

In fact, we have some users who have spent more that 24 hours per day per company... How is it possible ? What can be the reason of this ? 

Thank you in advance for your help.

Regards,

Alex

I have the same question (0)
  • Suggested answer
    Amit Baru Profile Picture
    Amit Baru 3,037 on at

    hi,

    pls brief with example

    Regards

    Amit Sharma

  • Suggested answer
    Teddy Herryanto (That NAV Guy) Profile Picture
    Teddy Herryanto (Th... 14,284 Super User 2025 Season 2 on at

    It could be that the user session get stuck and remain in the background for a long time.

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 1,105 Moderator on at

    In addition to what Teddy say - some users might also have several sessions open at the same time. So you should contact one of the users that exceed 24 hours and ask them a little about how they use the system.

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 95,309 Super User 2025 Season 2 on at

    Hi, Is the user set up in the Job Queue?

    pastedimage1664414235865v1.png

  • Tikehau Capital Profile Picture
    Tikehau Capital 10 on at

    Hello,

    Sure, please see attached an example of user who spent more than 24h the 28th september 2022 on the tool.

    pastedimage1664435460405v1.png

    Regards,

    Alex

  • Tikehau Capital Profile Picture
    Tikehau Capital 10 on at

    Hi Teddy,

    Thank you for your quick reply.

    The user's profile has not scheduled any process that appears in the Job Queue Entries.

    Regards,

    Alex

  • Tikehau Capital Profile Picture
    Tikehau Capital 10 on at

    Hi Inge,

    Thanks for reply, yes I can confirm that this user (and others) have several sessions open at the same time.

    So Business Central is counting double, triple etc... as many times as there are open sessions ?

    Regards,

    Alex

  • Tikehau Capital Profile Picture
    Tikehau Capital 10 on at

    Hi,

    Thanks for your quick reply.

    No, he is not.

    Regards,

    Alex

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 1,105 Moderator on at
    [quote user="Tikehau Capital"]

    Hi Inge,

    Thanks for reply, yes I can confirm that this user (and others) have several sessions open at the same time.

    So Business Central is counting double, triple etc... as many times as there are open sessions ?

    Regards,

    Alex

    [/quote]

    Yes, BC will add time from all sessions even if they run in parallel. So you got your explanation there.

  • Tikehau Capital Profile Picture
    Tikehau Capital 10 on at

    Hi Inge,

    Thank you for this confirmation. So this table is a little bit confusing... because users can work in multiple windows.

    Is there any alternative table which displays the "correct" time register ?

    Thank you,

    Regards,

    Alex

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