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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM outlook compenent ...
Microsoft Dynamics CRM (Archived)

CRM outlook compenent (toolbar)

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Posted on by Community Member

I have been asked by the users if there is a way I can move the CRM or track crm button away from the reply or send button, it seems there was been some errors. I know that I can temporarily move the bar to another location but it doesn't stay there. Everytime one opens the email the toolbar results with the CRM functionality, is there a way I can bypass this?

 

Thanks in advance

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  • Verified answer
    Neil Benson Profile Picture
    Neil Benson 7,369 User Group Leader on at

    It sounds like your users are using Office 2003 which, unfortunately, doesn't remember the last location of a moved toolbar. So next time you open the window (e.g. a New E-mail Message form), the CRM toolbar is back in the default location.

    Unfortunately, the only way past this (that I know) is to upgrade to Office 2007 or Office 2010.

  • Community Member Profile Picture
    Community Member on at

    Thank you Neil, you are 100% correct.

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