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Dynamics 365 Community / Forums / Microsoft Dynamics SL (Archived) / How can we fix a Micro...
Microsoft Dynamics SL (Archived)

How can we fix a Microsoft Dynamics SL 2011 "ROI.exe has stopped working" error?

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Posted on by Aaron Tate 240

We are working with Microsoft Dynamics SL 2011 it is running on a Windows 2008 R2 x64 Enterprise server.  The users are accessing the Microsoft Dynamics SL 2011 Client from Remote Desktop.  We are now recieving the following "ROI.exe has stoped working" error message when ever a PO is created.  We have been using this for the last 7 months without an issue.

ROI.exe has stopped working.

Description:
  Stopped working

Problem signature:
  Problem Event Name:                        CLR20r3
  Problem Signature 01:                       roi.exe
  Problem Signature 02:                       8.0.0.0
  Problem Signature 03:                       4d8766c8
  Problem Signature 04:                       Solomon.Kernel
  Problem Signature 05:                       8.0.0.0
  Problem Signature 06:                       4e3072c7
  Problem Signature 07:                       1be
  Problem Signature 08:                       0
  Problem Signature 09:                       PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
  OS Version:                                          6.1.7601.2.1.0.18.10
  Locale ID:                                             1033

 

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: How can we fix a Microsoft Dynamics SL 2011 "ROI.exe has stopped working" error?

    Hi I have a problem with the screen when I try to unlock 4010000 order I canceled the order, then shipping 40110 00 I do not discount the existence

  • Chris Norman Profile Picture
    Chris Norman 30 on at
    Re: How can we fix a Microsoft Dynamics SL 2011 "ROI.exe has stopped working" error?

    This is going down a completely different path than the font thing.   I may be totally wrong but wanted to ping someone else with the issue to see.  

    I'm seeing this issue in XenApp 6 as well.   We see it more from people who log into a test environment and the production DSL environment (flip back and fourth regularly).  I had orignally suspected it may have something to do with the windows file library.   As I know removing some of that may cause some problems.  So my question to you guys would be... do any of you remove Library objects as part of your remote desktop roll out? (Network, Favorites, Library, Music, Video, etc..)   As out-lined in this article

    My workaround.........

    We use appsense for profiling so it's pretty easy to delete their DSL profile info to fix the issue.    We are doing that until we can really figure out the issue.  

  • MDawood Profile Picture
    MDawood 580 on at
    Re: How can we fix a Microsoft Dynamics SL 2011 "ROI.exe has stopped working" error?

    I cant found this hotfix can anyone provide a link for this hotfix.

    Thank you,

    MDawood

  • todd231 Profile Picture
    todd231 235 on at
    Re: How can we fix a Microsoft Dynamics SL 2011 "ROI.exe has stopped working" error?

    How can I get the ROI.exe hotfix? We are having the exact same issue and I can't find the hotfix anywhere but the above link and I'm not able to log in and grab it. I know why I can't, I'm not a partner, but I really need to grab this hotfix and get my client printing checks.

    Any clues?

  • Adam Leonard Profile Picture
    Adam Leonard 2,151 on at
    Re: How can we fix a Microsoft Dynamics SL 2011 "ROI.exe has stopped working" error?

    I would start with the latest ROI hotfix (link found in this KB):  

    2669748

    Non-True Type fonts do not print correctly in Crystal reports in Microsoft Dynamics SL 2011

    mbs.microsoft.com/.../KBDisplay.aspx

    Next, I would ensure that you don't have a bad printer associated with the report by opening the .rpt file and going to printer settings then checking the "no printer" checkbox.  

    That should get you started.  

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