Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics GP forum / Change in Bill To Addr...
Microsoft Dynamics GP forum
Answered

Change in Bill To Address of customer card causing Bill TO address update for corresponding customer all sales transactions

(0) ShareShare
ReportReport
Posted on by Community Member Microsoft Employee

Hi,


I have come across scenario  and observed in dynamics GP while updating Bill To address of customer card.

Scenario is as below :

i have customer C100 who had 01 address on his customer card and placed sales order ORD00001 and INV0001 with address 01.

later i went customer card open C100 customer and updated 01 address details like contact,city, etc.. when i do this update it was also getting updating Bill TO of ORD00001 and INV0001 which is already processed .
beacuse of this address are getting mess up with transactions.

Why bill to address getting updated in all corresponding Customer transactions when only update to the customer card happend. how can we stop this or is there method or alternative way of stopping the same.

Categories:
Development / Customization / SDK
  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Change in Bill To Address of customer card causing Bill TO address update for corresponding customer all sales transactions

    Thank you Tim..

    that was understandable . thank you for your valuable  inputs on the same.

  • Verified answer
    Tim Wappat Profile Picture
    Tim Wappat 5,701 on at
    RE: Change in Bill To Address of customer card causing Bill TO address update for corresponding customer all sales transactions

    is there any configuration or settings or customization possibility for stooping auto roll down  the address changes to all the transactions.

    Just to clarify, it isn't rolling down the address change to the order records. The order records have a pointer to the address record you have changed, therefore whenever that record is changed it is changed for all orders that use it. I know its a little pedantic but for others reading this to properly understand, I thought it worth clarifying. 

    There is no way around this without creating unique address records. 

    For example in the past we had users by convention use letters from the contact name combined with the zip/postal code to generate a mostly unique key for the address ID and then save the address under than record. 

    You'd then set the BillTo Address ID to this address record. 

    If your bill to and ship to are always the same, you could alter the reports to use the other field. 

    I can't think of a way to do this by configuration without a decent amount of modification of code or reports, which of course you could do.

    Tim

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Change in Bill To Address of customer card causing Bill TO address update for corresponding customer all sales transactions

    Hi Tim,

    Thank you for the quick response.

    you are right "Only by creating unique address IDs for each order would you be able to create individual addresses per order". but i have business requirement where i want use single address id for all the orders for billing which was causing the overriding billing addresses on other orders with every new order created.

    is there any configuration or settings or customization possibility for stooping auto roll down  the address changes to all the transactions.

    Regards,

    Praveen

  • Tim Wappat Profile Picture
    Tim Wappat 5,701 on at
    RE: Change in Bill To Address of customer card causing Bill TO address update for corresponding customer all sales transactions

    Only the ship to address is captured and stored against the individual order.

    All the other addresses are pointers back to that address in the customers "address book". The address in the address can be updated and all the documents that refer to it will then use that updated address going forward.

    Normally this is a good thing as changing the address in one place changes it for all records that use it.

    I don't get why this is causing you a problem, but it is normal behaviour for GP. Only by creating unique address IDs for each order would you be able to create individual addresses per order. - I would not think this is going to be manageable for very long.

    Tim.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Anton Venter – Community Spotlight

Kudos to our October Community Star of the month!

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Dynamics 365 Community Newsletter - September 2024

Check out the latest community news

more Community News

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,537 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,520 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

Product updates

Dynamics 365 release plans