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In our CRM environment we get a lot of e-mail in our cases.
In social pane it seems to be a thread function to group all e-mail together with the same subject (or something)
But in our case there is not any grouping. It's only one e-mail under each group/collapse area (see picture)
Any input how this should work and why not some e-mail in my picture is grouped together.
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Hi Thomas
This is a bug that needs a hotfix - I would suggest opening a ticket with Microsoft Support
MS released this new grouping of conversations feature in a hotfix they pushed out sometime in July...it's not working correctly. It has a bug. We're also unable to expand those activities in our environment! I would open a ticket with MS.
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