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cash drawer not popping in RMS POS

Posted on by 785

Sorry in advance for the long post.

 I had a hard drive failure Saturday night after we closed (came in Sunday
and the computer was loading like it was going through quicksand). I setup a
computer we use as a DVR for our security cameras(already had SQL running
and RMS installed just for this purpose) to take care of sales until I
finish building and configuring a new Windows 7 Professional system to take
over(huge pain in the butt BTW). Luckily I  have batch files setup to backup
everyday so I lost no data ( my brother-in-law has a computer repair store
and was able to pull my backup from the hard drive). We're not sure if it
was the hard drive, motherboard, or processor since I told them to quit
wasting time trying to figure it out and build me a new one. The system was
3-4 years old and I wanted to upgrade to a net display and a new Star USB
printer anyway so I figured now was the ideal time to take the leap. I
installed 7 instead of XP because I want to keep moving forward as much as I
can, and XP will be nearing the end of it's support cycle and most hardware
and programs are being built with 7 in mind. I wish I had stuck with XP just
because it's a headache to get everything configured with 7, but I am sure
I'll be glad down the road that I went with 7, it's just hard to feel that
way right now.

Everything went pretty well getting the backup up and running, but I have
hit a few snags along the way since the peripherals were never set up on the
backup system. It's an XP pro system so all the drivers, etc. are the same
as the old system that fried, which has helped a lot. Just a quick note here
to everyone, if it is at all possible for you have a backup system with RMS
installed ready to go in the case of emergency do it, you'll be glad you
did. I am usually not the prepared type, but having this backup system ready
to go made a huge difference as to whether I was going to pull all my hair
out or not. I can take my time getting my new system setup and running
smoothly without the pressure of not having a system running the store. This
happened on a Sunday so no one was open to get any hardware and keep my
store running. Sorry about the long post, I just thought maybe it would help
to get a few more people prepared in the case of hardware failure to their
store's life blood.

Anyways..... the main problem I'm having with my backup system is getting
the cash drawer to pop. The printer prints and works fine. The printer is an
Epson TM T88IIP. I have OPOS installed and the check health for the cash
drawer pops the drawer within the configuration utility. It just won't do it
in the POS. I have the cash drawer enabled and the LDN for the cash drawer
is set the same in RMS Manager as in the utility. I have checked everything
many times and it is all setup properly. I don't know how long it's going to
be until I get my new system on line, and the cash drawer not popping is a
royal PITA.

Any help here would be much appreciated. This really has me baffled.

--
Craig Wood

*This post is locked for comments

  • Craig Wood Profile Picture
    Craig Wood 785 on at
    Re: Re: cash drawer not popping in RMS POS
    Thanks Marc. Craig
  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: cash drawer not popping in RMS POS

    Craig,
    Have you tried using Windows drivers instead of OPOS? Apparently I am one of the few, but I have been running TM88's using the Windows drivers for years. There was one tweak I always had to make after setup to get it to print fast, you have to change the receipt template to use the printer's built-in fonts, but other than that it has been no problems.

    You could try the driver first and if that gets it to work, then worry about the speed. If you do it and need the font names and help finding the receipt cutter settings give me a shout.

    Marc

  • Craig Wood Profile Picture
    Craig Wood 785 on at
    Re: cash drawer not popping in RMS POS
    Well, I can see these forums are going to be nothing like the newsgroup was in communicating with our peers. I am very disappointed we lost that resource, and almost feel as if I've lost a good friend. I had been active for almost 10 years on that group. I really believe MS did us a disservice by shutting it down. I find forums to be very clunky to read and manage. Anyway, an update on my drawer popping situation. I never did get it settled and instead have upgraded my whole system, which was aging anyway. I setup a new Windows 7 system with an Intel Pentium Dual Core E5300 2.6GHz processor and 4 gigs of ram, along with an MMF Valuline Cash Drawer and Star TSP100 Futureprint receipt printer. I must say I am extremely impressed with the Star printer. While researching I found an updated TSP100 that's supposed to be faster than the original. But for the extra $100 I decided to go with the original. I'm glad I did. It's very fast, faster than our Epson TM88II OPOS driven printer, and I'm using Windows Drivers with the Star! I can't imagine the newer model being that much faster to justify an extra $100. I bought the Printer and Drawer together from POSWorld, complete with Star to MMF Cash Drawer Cable, for $305. And shipping was free! Needless to say, I'm very satisfied with that purchase. Since my store was running on a backup computer with no other issues than the cash drawer not popping and the pole display not working(no biggy) I decided to take the opportunity to upgrade from RMS 1.3 to RMS 2.0 at the same time. My main reason for holding out was that I couldn't get SQL 2005 Express to work on my old system that was running XP Home. With that barricade no longer there I took the leap. I am now completely up to date and anxiously awaiting the big refresh that's supposed to happen later this year(I'm not holding my breath). Other than a few nice features 2.0 doesn't have any big advantage over 1.3, but I'm glad to be upgraded none the less.

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