web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Combobox Item is not s...
Microsoft Dynamics AX (Archived)

Combobox Item is not selectable in all Journal Name dropdown

(0) ShareShare
ReportReport
Posted on by Community Member

Environment: Microsoft AX 2012 R2 CU6  / Published on Citrix and Rendered through Citrix Receiver.

--------------------------------------------------------------------------------------------------------------

While creating new Inventory Journal / General Journal / Payment Journal, the Journal name box is not selectable for all users.

Below is the Screenshot  [GIF]:

 

ComboBox.gif

Note: Please click the above GIF image to view the issue.

Kindly help.

Thanks. 

*This post is locked for comments

I have the same question (0)
  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Combobox Item is not selectable in all Journal Name dropdown.

    Hi Murugan Shivananantha Perumal,

    This does not look like the stanard form. Have you made some modifications to the journal forms?

    In addition, can you check whether you can open the drop-down field but cannot select anything or whether you cannot even click on the black arrow down field?

    Can you also check that the journals are not setup in a way that only users that belong to a specific user Group can access those journals?

    Best regards,

    Ludwig

  • Community Member Profile Picture
    Community Member on at
    RE: Combobox Item is not selectable in all Journal Name dropdown.

    Hi Luewig,

    This is the General Journal Entry Form where some pupil suggested to shift the columns to right but it did not help to fix this issue.

    Yea, i'm able to click the drop-down but i cannot select any items as it disappears immediately. 

    There was no change on user access rights. It was working well until last week and then went wrong suddenly.

    I tried with this hotfix also but the hofix is not installing at all on windows 7  / 8 / 8.1 / windows 10.

    https://blogs.msdn.microsoft.com/emeadaxsupport/2009/07/07/issue-selecting-items-from-combo-boxes-when-the-dynamics-ax-client-is-running-as-remoteapp/

  • Verified answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Combobox Item is not selectable in all Journal Name dropdown

    Hi Murugan Shivananantha Perumal,

    Do you know what has changed since last week?

    There must have been an update or something?!

    Have you tried compiling the form, run a incremental/full CIL and deleted your usage data?

    Ludwig

  • Community Member Profile Picture
    Community Member on at
    RE: Combobox Item is not selectable in all Journal Name dropdown

    Hi Ludwig,

    The last change was Windows update on the user's PC.

    I compiled the form again and generated incremental & full CIL, and cleared the usage cache as well.

    After all of this, it works well from with in AOS instance server console and RDP but not from Citrix XenApp.

    What could be the issue ?

    Please advise.

  • Community Member Profile Picture
    Community Member on at
    RE: Combobox Item is not selectable in all Journal Name dropdown

    Hi Ludwig,

    The issue was sorted finally.

    The fix was to set the "Virtual desktop or application window size Window size:" in Citrix Web to FullScreen in the Settings Section.

    Thanks.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics AX (Archived)

#1
Martin Tocauer Profile Picture

Martin Tocauer 4

#2
Community Member Profile Picture

Community Member 2

#2
Nayyar Siddiqi Profile Picture

Nayyar Siddiqi 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans