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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Can't see members ...
Customer experience | Sales, Customer Insights,...
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Can't see members in subscription list

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Posted on by Eva 6

Hi! 

I have encountered an issue that I have not had before in Marketing. I have a subscription list that customers can subscribe to via the website. Everything seems to be working correctly but the only problem I have now is that when I go to the subscription list itself and then the members tab, I don't see which contacts are members of that subscription list, all I see is the number of members. Does anyone know how I can solve this, or is this a bug?

pastedimage1672826682646v1.png

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  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: Can't see members in subscription list

    Hi Eva, 

    Usually, you can use the Members tab to view, edit, or remove members for the list. 

    It's strange that your screenshot shows something different from my environment:

    --I can see members:

    pastedimage1672887892612v3.png

    --Try to change another form to check members sub-grid:

    pastedimage1672887981543v4.png

    --And you can expand Related > Contacts to check members(subscription list member type is contact):

    pastedimage1672888089517v5.png

    pastedimage1672888103547v6.png

    --Not the subscription list, can you see members for other marketing lists? 

    =========================

    Is this a bug?

    (1)Are other users experiencing the same problem? Or is it just one?

    Try to change other browser or clear cache to test again:

    (2)What is your version of marketing?

    Try to update to latest one.

    pastedimage1672887716592v2.png

    If none of these work, you can create a support ticket for Microsoft Support team to identify it:

    Get Help + Support - Dynamics | Microsoft Docs

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