Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested answer

Can't see members in subscription list

(0) ShareShare
ReportReport
Posted on by 4

Hi! 

I have encountered an issue that I have not had before in Marketing. I have a subscription list that customers can subscribe to via the website. Everything seems to be working correctly but the only problem I have now is that when I go to the subscription list itself and then the members tab, I don't see which contacts are members of that subscription list, all I see is the number of members. Does anyone know how I can solve this, or is this a bug?

pastedimage1672826682646v1.png

  • Suggested answer
    Leah Ju Profile Picture
    Microsoft Employee on at
    RE: Can't see members in subscription list

    Hi Eva, 

    Usually, you can use the Members tab to view, edit, or remove members for the list. 

    It's strange that your screenshot shows something different from my environment:

    --I can see members:

    pastedimage1672887892612v3.png

    --Try to change another form to check members sub-grid:

    pastedimage1672887981543v4.png

    --And you can expand Related > Contacts to check members(subscription list member type is contact):

    pastedimage1672888089517v5.png

    pastedimage1672888103547v6.png

    --Not the subscription list, can you see members for other marketing lists? 

    =========================

    Is this a bug?

    (1)Are other users experiencing the same problem? Or is it just one?

    Try to change other browser or clear cache to test again:

    (2)What is your version of marketing?

    Try to update to latest one.

    pastedimage1672887716592v2.png

    If none of these work, you can create a support ticket for Microsoft Support team to identify it:

    Get Help + Support - Dynamics | Microsoft Docs

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

🌸 Community Spring Festival 2025 Challenge 🌸

WIN Power Platform Community Conference 2025 tickets!

Jonas ”Jones” Melgaard – Community Spotlight

We are honored to recognize Jonas "Jones" Melgaard as our April 2025…

Kudos to the March Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 294,273 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 233,019 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,158 Moderator

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans