Can't see members in subscription list

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Posted on by Eva

Hi!

I have encountered an issue that I have not had before in Marketing. I have a subscription list that customers can subscribe to via the website. Everything seems to be working correctly but the only problem I have now is that when I go to the subscription list itself and then the members tab, I don't see which contacts are members of that subscription list, all I see is the number of members. Does anyone know how I can solve this, or is this a bug?

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Leah Ju Microsoft Employee on at

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Hi Eva,

Usually, you can use the Members tab to view, edit, or remove members for the list.

It's strange that your screenshot shows something different from my environment:

--I can see members:

--Try to change another form to check members sub-grid:

--And you can expand Related > Contacts to check members(subscription list member type is contact):

--Not the subscription list, can you see members for other marketing lists?

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Is this a bug?

(1)Are other users experiencing the same problem? Or is it just one?

Try to change other browser or clear cache to test again:

(2)What is your version of marketing?

Try to update to latest one.

If none of these work, you can create a support ticket for Microsoft Support team to identify it:

Get Help + Support - Dynamics | Microsoft Docs

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