Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / March 2022 Service Upd...
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested answer

March 2022 Service Update 1.9 for Microsoft Dynamics CRM (on-premises) (v9.1.9.8) Tools file corrupt

(0) ShareShare
ReportReport
Posted on by Kaine 18

Hi,

The March 2022 cumulative update for 9.1 contains three files, the server (CRM9.1-Server-KB5012731-ENU-amd64.exe), the SSRS (CRM9.1-Srs-KB5012731-ENU-amd64.exe), and Tools (CRM9.1-Tools-KB5012731-ENU-amd64.exe), all self extractors. Unfortunately, the latter Tools, fails to extract with the following message:

Setup for Dynamics 365 Tool
The extraction of files from this package failed.

2022_2D00_05_2D00_10_5F00_14_2D00_43_2D00_30.png

I have attempted to download the file several times, as has my colleague, and have tried extracting it on the server (2016 Datacenter) and my Windows 10 machine. All fail with the same error despite having plenty of disk space and available memory.

Previous versions, when downloaded, operate fine.

Workaround

To resolve this I was forced to extract it manually using a utility such as 7-zip.

I'm surprised that this hasn't been raised before now.

Kind regards,

Kaine

  • Suggested answer
    Pedro Cadavez de Freitas Profile Picture
    Pedro Cadavez de Fr... on at
    RE: March 2022 Service Update 1.9 for Microsoft Dynamics CRM (on-premises) (v9.1.9.8) Tools file corrupt

    Hello Kaine,

    Thank you for reporting this.

    At least my team that handles onprem installations didn't see incoming similar asks.

    I've already raised it internally and will update any news here.

  • Kaine Profile Picture
    Kaine 18 on at
    RE: March 2022 Service Update 1.9 for Microsoft Dynamics CRM (on-premises) (v9.1.9.8) Tools file corrupt

    Hi Nya,

    No this hasn't been resolved. If you go to the Microsoft Dynamics 365 On-Premises Cumulative Updates page and:

    1. Select the latest v9.1 rollup patch (Article number: 5012731, Article title: Microsoft Dynamics 365 (on premises) Update 1.9, Release date: March 2022, Version: 9.1.9.8), 
    2. Select the Download the Microsoft Dynamics 365 (on-premises) Update 1.9 package now link,
    3. Click the Download button,
    4. Select the CRM9.1-Tools-KB5012731-ENU-amd64.exe file and hit the Next button to download it,
    5. Then run the .exe and choose a folder to extract to, you receive the error I reported.

    Kind regards,

    Kaine

  • Nya Profile Picture
    Nya 29,058 on at
    RE: March 2022 Service Update 1.9 for Microsoft Dynamics CRM (on-premises) (v9.1.9.8) Tools file corrupt

    Hi Kaine,

    So it has been resolved now, right?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Daivat Vartak – Community Spotlight

We are honored to recognize Daivat Vartak as our March 2025 Community…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Kudos to the February Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,516 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,409 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Get batch job history log from D365 FO to Power Automate

Product updates

Dynamics 365 release plans