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Microsoft Dynamics RMS (Archived)

Trouble with running RMS in non-admin acounts

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Posted on by 180

Hello!

  Forgive me if this is a newbe question, but I'm currently setting up RMS on for my store and I've run into an issue when tryng to access the software from the associate's VISTA account (Two accounts present on the computer currently: my account - admin - and theirs - non-admin).

 The issue I have is that every time we access RMS manager .exe from the associate account, it keeps asking for the admin password...

 I've tried setting the permisions to full, I've tried changing ownership to the associate account and I've tried installing RMS from the associate account: nothing seems to work!

  As a temporary work-trough, I've resorted to leaving the software running and hibernating the computer when not in use. This is not an ideal solution but I would really like the option to keep all the associates on their own account as it limits the amount of damage they can do with an admin account AND it offers me a tighter control on their activities.

 Anyone kind enough to offer a solution to this dilemma?


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  • Nick Johnson Profile Picture
    375 on at

    Sounds like when you installed manager that you clicked the box for "only administrators" instead of "all users".  Not to sure how to change that with out uninstalling manager then reinstall it.

  • John O'Dower Profile Picture
    45 on at

    You might try running repair with the proper options. (CP->ADD/Remove Programs->RMS->"click on support"). Are you comfortable with changing Registry Settings?

  • CaesarCovi Profile Picture
    180 on at

     Actually, I remember clicking on 'All Users' upon installation, so I doubt that is it. :(

     Also, if I installed it as admin only, would it not be excluded from the list of programs on the associate account? Other software I installed under 'only me' seems to follow this pattern...

     

  • CaesarCovi Profile Picture
    180 on at

     Are you comfortable with changing Registry Settings?

     

    Not really, but I will give it a whirl: this is a brand new computer with only a few things installed on it - I can always restore factory settings and take it from the if I completely screw the pooch on it.

    Should I look for anything in particular when I do it?

    Also, I'm running Vista - I don't seem to see a 'click on support' option - my only choices are 'Uninstall' 'and 'Repair'...

  • John O'Dower Profile Picture
    45 on at

    Run repair  and see if it will allow you to reset for all users.  I found repair to be easier than uninstalling and re-installing. Since this is Vista you might try turning off User Account Controls and if all this fails then we can see about the Registry settings.  I will look at my Vista workstation and check the HKey Local Users. Be back to you shortly.

  • John O'Dower Profile Picture
    45 on at

    I set up a user with standard rights only on one of my test Vista workstations that has a standalone  RMS install.  UAC was turned off and I had no issues with accessing and running store ops with the standand user. Registry does not appear to factor into the issue.

  • Nick Johnson Profile Picture
    375 on at

    running a repair will not let you reset the users, it will fix any registry issue you might have but it doesn't sound like its a registry problem.  You are going to have to uninstall and reinstall manager.

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