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Blank popup when trying to activate a rule to create records from email

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Posted on by Benjamin Myrstad

I'm getting a blank popup when trying to activate a rule to create a record from emails to a queue.

After clicking activate, the blank popup shows up and the rule is not activated.

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Anja Geee. 3 on at

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Blank popup when trying to activate a rule to create records from email

Same problem here. Did you find a solution?

- AdBlockers are turned off

- same results with different users and browsers (Edge and Chrome)

- same results with new design.

- I'm working with standard app Customer Service Admin Center

- using the admin role

- When using the legacy app activation of arc is possible but way less user friendly. Migration of "old" rules to new outfit same problem. I can't get them activated.

Can anyone help?

Greetings

A.

Update: Found a solution (more or less) I had to switch back to English language in the Personalization Options (I've had it on German)
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Manoj Mane 1,012 on at

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RE: Blank popup when trying to activate a rule to create records from email

Hi Benjamin Myrstad,

Have you written any custom JavaScript on the Button click ? or enabled the language pack recently ?

Thanks,

Manoj Mane.
Please mark this as VERIFIED if it helps.