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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Blank popup when tryin...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Blank popup when trying to activate a rule to create records from email

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Posted on by Benjamin Myrstad 5

I'm getting a blank popup when trying to activate a rule to create a record from emails to a queue.

After clicking activate, the blank popup shows up and the rule is not activated.

 pastedimage1682511978229v1.png

I have the same question (0)
  • Suggested answer
    Manoj Mane Profile Picture
    Manoj Mane 1,020 on at

    Hi Benjamin Myrstad,

    Have you written any custom JavaScript on the Button click ? or enabled the language pack recently ? 



    Thanks,

    Manoj Mane.
    Please mark this as VERIFIED if it helps. image

  • Anja Geee. Profile Picture
    Anja Geee. 7 on at
    Same problem here. Did you find a solution?
     
    - AdBlockers are turned off
    - same results with different users and browsers (Edge and Chrome)
    - same results with new design.
    - I'm working with standard app Customer Service Admin Center
    - using the admin role
    - When using the legacy app activation of arc is possible but way less user friendly. Migration of "old" rules to new outfit same problem. I can't get them activated.
     
    Can anyone help?
     
    Greetings
    A.


    Update: Found a solution (more or less) I had to switch back to English language in the Personalization Options (I've had it on German)

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