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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Blank screen when a us...
Small and medium business | Business Central, N...
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Blank screen when a user tries to access any manu option

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Posted on by TR-29071229-0 19
Hi All,
 
We have one user who has issue where when he logs in to BC, he gets the role center but when he clicks on any tile or navigation menu item on the top, gets the blank screen as in the attached screen shot. This is across all companies for this user. We tried removing the user and recreating but it didn't solve the issue. We have other users with exact same permissions who have no issue. 
 
Thanks.
Categories:
Dynamics 365 Business Central
Dynamics 365 Business Central
Dynamics 365 Business Central
Screenshot 2024-0...
  • Suggested answer
    TR-29071229-0 Profile Picture
    TR-29071229-0 19 on at
    Blank screen when a user tries to access any manu option
    The issue is resolved using FirFox browser. Not sure why it didn't work on Edge and Chrome. Our network team will investigate it further.
  • Jun Wang Profile Picture
    Jun Wang 7,604 Super User 2025 Season 1 on at
    Blank screen when a user tries to access any manu option
    try to have the user log in from another computer and see what happens?
  • TR-29071229-0 Profile Picture
    TR-29071229-0 19 on at
    Blank screen when a user tries to access any manu option
    We haven't tried it yet. We will do and update.
     
    Thanks.
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 78,198 Super User 2025 Season 1 on at
    Blank screen when a user tries to access any manu option
    Does this problem occur when using his account on other computers that do not have the problem? It seems to be a hardware problem, such as the PC or the Browser.
     
    Thanks.
    ZHU
  • TR-29071229-0 Profile Picture
    TR-29071229-0 19 on at
    Blank screen when a user tries to access any manu option
    Yes, same profile and Yes have tried Edge and Chrome browsers, cleared cache and all.
     
    Thanks.
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 26,363 Super User 2025 Season 1 on at
    Blank screen when a user tries to access any manu option
    Does this user have the same profile as other users? Have you tried using a different internet browser?
     

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