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Blank screen when a user tries to access any manu option

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Posted on by TR-29071229-0

Hi All,

We have one user who has issue where when he logs in to BC, he gets the role center but when he clicks on any tile or navigation menu item on the top, gets the blank screen as in the attached screen shot. This is across all companies for this user. We tried removing the user and recreating but it didn't solve the issue. We have other users with exact same permissions who have no issue.

Thanks.

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Dynamics 365 Business Central

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Valentin Castravet 32,800 Super User 2026 Season 2 on at

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Does this user have the same profile as other users? Have you tried using a different internet browser?

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/
TR-29071229-0 43 on at

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Yes, same profile and Yes have tried Edge and Chrome browsers, cleared cache and all.

Thanks.
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YUN ZHU 103,085 Super User 2026 Season 2 on at

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Does this problem occur when using his account on other computers that do not have the problem? It seems to be a hardware problem, such as the PC or the Browser.

Thanks.

ZHU
TR-29071229-0 43 on at

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We haven't tried it yet. We will do and update.

Thanks.
Jun Wang 8,220 Moderator on at

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try to have the user log in from another computer and see what happens?
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TR-29071229-0 43 on at

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The issue is resolved using FirFox browser. Not sure why it didn't work on Edge and Chrome. Our network team will investigate it further.
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Rishabh Kanaskar 6,231 Super User 2026 Season 1 on at

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Hi,

Try changing the browser or clearing the cache.

Thanks

Rishabh
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Sumit Singh 11,805 Super User 2026 Season 1 on at

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Hi,

I hope there is no such issue as of now, as this query raised in August 2024.
Suresh Kulla 50,280 Super User 2026 Season 1 on at

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I am not sure why people are responding to the old posts, which they have already mentioned it is resolved, and causing the latest posts to appear at the top. Please stop doing this.

@Rishabh Kanaskar
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Jeffrey Bulanadi 9,128 Super User 2026 Season 1 on at

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Hi,

When a user sees the Role Center but gets a blank screen upon clicking any menu item, it typically points to a corrupted personalization profile, cached layout conflict, or client-side rendering issue.

Here’s a clean diagnostic path to resolve it:

Delete the user’s personalization record: Go to User Personalization in BC and remove the affected user’s entry. This resets layout preferences and clears any cached UI corruption.

Clear browser cache and test in incognito mode: If the issue disappears in incognito, it’s likely tied to cached scripts or extensions. A full cache clear often resolves transient rendering failures.

Test in a different browser or device: If the issue is browser-specific, switching to Edge or Chrome (latest version) can help isolate the problem.

Check for missing page permissions: Even if the user has the same permission set, confirm that they have access to the underlying pages linked to the tiles. A missing indirect permission can cause silent failures.

Disable browser extensions: Ad blockers, script filters, or privacy tools can interfere with BC’s navigation logic. Whitelist the BC domain and disable extensions temporarily.

Recreate the user in Microsoft 365 Admin Center: If the issue persists after deleting the BC user, try recreating the user in Microsoft 365 and reassigning the license. This ensures a clean identity sync.

Enable telemetry or check Event Viewer logs: SaaS users can enable telemetry to trace session-level errors. On-premises users can use Event Viewer to diagnose rendering failures.

Helpful Reference
User personalization reset – Microsoft Learn
Permission set diagnostics – Microsoft Learn
Telemetry setup for BC – Microsoft Learn

If you find this helpful, feel free to mark this as the suggested or verified answer.

Cheers
Jeffrey