Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Blank screen when a us...
Small and medium business | Business Central, N...
Unanswered

Blank screen when a user tries to access any manu option

(1) ShareShare
ReportReport
Posted on by TR-29071229-0 19
Hi All,
 
We have one user who has issue where when he logs in to BC, he gets the role center but when he clicks on any tile or navigation menu item on the top, gets the blank screen as in the attached screen shot. This is across all companies for this user. We tried removing the user and recreating but it didn't solve the issue. We have other users with exact same permissions who have no issue. 
 
Thanks.
Categories:
Dynamics 365 Business Central
Dynamics 365 Business Central
Dynamics 365 Business Central
Screenshot 2024-0...
  • Suggested answer
    TR-29071229-0 Profile Picture
    TR-29071229-0 19 on at
    Blank screen when a user tries to access any manu option
    The issue is resolved using FirFox browser. Not sure why it didn't work on Edge and Chrome. Our network team will investigate it further.
  • Jun Wang Profile Picture
    Jun Wang 7,955 Super User 2025 Season 1 on at
    Blank screen when a user tries to access any manu option
    try to have the user log in from another computer and see what happens?
  • TR-29071229-0 Profile Picture
    TR-29071229-0 19 on at
    Blank screen when a user tries to access any manu option
    We haven't tried it yet. We will do and update.
     
    Thanks.
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 85,670 Super User 2025 Season 1 on at
    Blank screen when a user tries to access any manu option
    Does this problem occur when using his account on other computers that do not have the problem? It seems to be a hardware problem, such as the PC or the Browser.
     
    Thanks.
    ZHU
  • TR-29071229-0 Profile Picture
    TR-29071229-0 19 on at
    Blank screen when a user tries to access any manu option
    Yes, same profile and Yes have tried Edge and Chrome browsers, cleared cache and all.
     
    Thanks.
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 28,288 Super User 2025 Season 1 on at
    Blank screen when a user tries to access any manu option
    Does this user have the same profile as other users? Have you tried using a different internet browser?
     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Ramesh Kumar – Community Spotlight

We are honored to recognize Ramesh Kumar as our July 2025 Community…

Congratulations to the June Top 10 Community Leaders!

These are the community rock stars!

Announcing the Engage with the Community forum!

This forum is your space to connect, share, and grow!

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
Sohail Ahmed Profile Picture

Sohail Ahmed 2,655

#2
Mansi Soni Profile Picture

Mansi Soni 1,574

#3
YUN ZHU Profile Picture

YUN ZHU 1,453 Super User 2025 Season 1

Last month Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans