Unanswered

Blank screen when a user tries to access any manu option

(1) Share

Report

Posted on by TR-29071229-0

Hi All,

We have one user who has issue where when he logs in to BC, he gets the role center but when he clicks on any tile or navigation menu item on the top, gets the blank screen as in the attached screen shot. This is across all companies for this user. We tried removing the user and recreating but it didn't solve the issue. We have other users with exact same permissions who have no issue.

Thanks.

Categories:

Administration and permissions

All responses (6)

Answers (0)

Suggested answer

TR-29071229-0 19 on at

Like (0)

Report

Blank screen when a user tries to access any manu option

The issue is resolved using FirFox browser. Not sure why it didn't work on Edge and Chrome. Our network team will investigate it further.
Jun Wang 6,770 Super User 2024 Season 2 on at

Like (0)

Report

Blank screen when a user tries to access any manu option

try to have the user log in from another computer and see what happens?
TR-29071229-0 19 on at

Like (0)

Report

Blank screen when a user tries to access any manu option

We haven't tried it yet. We will do and update.

Thanks.
Suggested answer

YUN ZHU 68,142 Super User 2024 Season 2 on at

Like (1)

Report

Blank screen when a user tries to access any manu option

Does this problem occur when using his account on other computers that do not have the problem? It seems to be a hardware problem, such as the PC or the Browser.

Thanks.

ZHU
TR-29071229-0 19 on at

Like (0)

Report

Blank screen when a user tries to access any manu option

Yes, same profile and Yes have tried Edge and Chrome browsers, cleared cache and all.

Thanks.
Suggested answer

Valentin Castravet 21,633 Super User 2024 Season 2 on at

Like (0)

Report

Blank screen when a user tries to access any manu option

Does this user have the same profile as other users? Have you tried using a different internet browser?

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/