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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Emailing EFT remittanc...
Microsoft Dynamics GP (Archived)

Emailing EFT remittance changes alignment

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Posted on by Community Member

Hello,

I have a weird question. We are having an issue with the EFT Remittance (technically the Check Remittance Word Template). When we print the Template to the screen, our alignment is fine. But when we email the template in PDF format, it moves the alignment. See screen shots

Screenshot of Word Template and highlighted areas

EFTWord.jpg

Screen shot of when the same remittance is emailed in PDF. I highlighted the corresponding fields in the same color. Notice how the date, amount, paid, discount and net all move way over to the left?

EFTPDF.jpg

Any ideas?? Help!

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I have the same question (0)
  • Shannon Aune Profile Picture
    Shannon Aune Microsoft Employee on at

    Hi Heidi,

    The issue that you have described above is a known issue in GP. We had some process changes on GP 2015 with word templates converting to PDF. While the process corrected an issue that was being encountered when emailing larger batches as PDF's, the fix brought upon the issue that you are seeing which unfortunately has not been fixed yet.  

    The issue is documented as Quality Report '87381' titled "Formatting error on all Word Templates when Sending as a PDF". Basically when emailing all templates as PDF, the formatting of the template gets off. You can read about this in the blog below:

    community.dynamics.com/.../word-template-rm-statements-formatting-when-emailing-as-pdf

    There is a workaround for the most reports is to email them as Docx rather than PDF's.

    Thanks,

  • Community Member Profile Picture
    Community Member on at

    Shannon,

    Thanks so much for your reply, I really appreciate it! I have let the customer know it is a known issue and we will look forward to the fix.

    Thanks, and happy holidays!

    Heidi

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