Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Emailing EFT remittanc...
Microsoft Dynamics GP (Archived)

Emailing EFT remittance changes alignment

(0) ShareShare
ReportReport
Posted on by Community Member Microsoft Employee

Hello,

I have a weird question. We are having an issue with the EFT Remittance (technically the Check Remittance Word Template). When we print the Template to the screen, our alignment is fine. But when we email the template in PDF format, it moves the alignment. See screen shots

Screenshot of Word Template and highlighted areas

EFTWord.jpg

Screen shot of when the same remittance is emailed in PDF. I highlighted the corresponding fields in the same color. Notice how the date, amount, paid, discount and net all move way over to the left?

EFTPDF.jpg

Any ideas?? Help!

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Emailing EFT remittance changes alignment

    Shannon,

    Thanks so much for your reply, I really appreciate it! I have let the customer know it is a known issue and we will look forward to the fix.

    Thanks, and happy holidays!

    Heidi

  • Shannon Aune Profile Picture
    Shannon Aune on at
    RE: Emailing EFT remittance changes alignment

    Hi Heidi,

    The issue that you have described above is a known issue in GP. We had some process changes on GP 2015 with word templates converting to PDF. While the process corrected an issue that was being encountered when emailing larger batches as PDF's, the fix brought upon the issue that you are seeing which unfortunately has not been fixed yet.  

    The issue is documented as Quality Report '87381' titled "Formatting error on all Word Templates when Sending as a PDF". Basically when emailing all templates as PDF, the formatting of the template gets off. You can read about this in the blog below:

    community.dynamics.com/.../word-template-rm-statements-formatting-when-emailing-as-pdf

    There is a workaround for the most reports is to email them as Docx rather than PDF's.

    Thanks,

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,235 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans