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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2015 On-Prem Outlo...
Microsoft Dynamics CRM (Archived)

CRM 2015 On-Prem Outlook Sitemap Icons for a Custom <Area> tag

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Posted on by Community Member

Hi,

I am trying to customize the Sitemap on CRM 2015 On Premise. The png icons with transparent background look good in the Web UI but not in Outlook client. Also, the png icons do not appear on the Outlook main reading pane. 

There are no properties to add separate Outlook specific icons for <Area>, only for <Sub area>. It must be possible as the Default Sitemap which comes OOTB does have separate icons for the Areas in Outlook and in Web UI. How is this being achieved?

I noticed the Area png icons are being used from \_imgs\NavBar\ActionImgs folder from the Server.

I have looked through the SDK as well but havent seen any tags or properties to achieve this.

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    We're experiencing the same issue. Did you ever solve this?

  • Community Member Profile Picture
    Community Member on at

    We opened a ticket with Microsoft and the only input we received was that Outlook icons need smaller than 32x32 images (works best with 30x30 or smaller) and the CRM 2015 Web UI needed 32x32 or bigger.

    These requirements are disjoint and there was no solution other than to pick your icons such that they dont look too bad and adjust on the UX of one of them, Web or Outlook.

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