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Tracking Survey Respondents in Customer Insights - Real-time Journeys

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Posted on by CU05091629-0

Hello,

I previously used Dynamics 365 Outbound Marketing to send Customer Voice Surveys via Customer Journeys, attaching surveys directly in the email element. This allowed me to view respondents' names (contacts) in the survey reports.

However, after transitioning to Customer Insights - Real-time Journeys, I can no longer find a way to replicate this process. Surveys are now sent, but respondents are only identified as "Marketing respondents" in the reports, without their contact names.

Could the professionals please guide me on how to track respondents' names in Customer Insights - Real-time Journeys, as I was able to do in Outbound Marketing?

Thank you for your assistance.

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Dynamics 365 Customer Insights - Journeys

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