Salesorder detail move up/down buttons gone

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Posted on by Thomas Schick

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Hello friends,

Our users reported that two buttons for the PSA salesorder detail lines suddenly went missing. If it is displayed in a subgrid, there used to be buttons to move single records up and down the list. I don't have a screenshot of what it used to look like, but now the buttons are missing:

salesorderdetail_5F00_move_5F00_up_5F00_or_5F00_down_5F00_button_5F00_missing.png

I checked with Ribbon Workbench, and the buttons are still in there (and uncustomized by us):

The enable rules are also unchanged and look fine to me:

Did anyone encounter this or a similar issue before and has a solution for it?

Thank you very much.

Kind regards,

Thomas

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Thomas Schick 202 on at

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RE: Salesorder detail move up/down buttons gone

Hi Matthew,

thank you for your reply. We are using the stock PSA App and are currently on version 3.10.0.31.
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Matthew Lazowski 3,163 on at

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RE: Salesorder detail move up/down buttons gone

Hi Thomas,

Do you have your own PSA app? If so, you could check in standard out-of-the-box Microsoft app Project Service if you have the same problem.

What version of PSA you have? Then we can compare if we have the same.

Kind regards,

Matthew