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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Dynamics 365 Sales CRM...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Dynamics 365 Sales CRM Handling of Country Code dial

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Posted on by SammyJ 5

How does Dynamics 365 Customer Engagement (CRM) store and manage phone number and country code in a separate field as "+44" or "+1" respectively?

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  • Suggested answer
    Inogic Profile Picture
    Inogic 703 on at
    Hi Sammy,

    Dynamics 365 CRM does not store country code and phone number in two different fields. All out of the box phone number fields uses a single field. However, for the proper formatting purpose you could use custom control for your field.

    Refer to the following field to enable phone number formatting for your field, https://www.inogic.com/blog/2017/02/controls-in-dynamics-365-for-mobile-app-input-mask/

    Hope this helps!
    Thanks

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