Hello
I created a case assigned to /100 Hours Entitlement/ - hours not cases
I would like to see the update of the remaining hours from the case itself.
(And in the next step to try to pause it by a specific criteria)
How can i see it? In the attached video there are 2 fields first response In and resolve In - that counts the timer although in the movie the entitlement is by cases.
Regards and Thanks in advance,
Tali
Customer Service Hub - Cases - Entitlement by Hours - How can i see the update of the remaining hours from the case itself.