Customer Voice - Dyn MArketing send anonymus answer

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Posted on by JaimeSancezNorato

Hi!

I send a Customer Voice survey from Marketing and the responses arrive anonymously even though I have it configured not to be anonymous. Any suggestion?

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Community Member Microsoft Employee on at

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RE: Customer Voice - Dyn MArketing send anonymus answer

Hi Jaime,

Greetings! Understand you have selected non anonymous but still response captured as anonymous. In that case can I request you to check again with settings mentioned as per below documentation & attached a reference blog if that is helpful.

Survey distribution settings | Microsoft Docs

Voice of the Customer Anonymous responses - Microsoft Dynamics CRM Forum Community Forum

If still getting same issue you can reach out to Microsoft Support.

Please mark response as verified if this is helpful.

Thanks,

Goloknath