Hi!
I send a Customer Voice survey from Marketing and the responses arrive anonymously even though I have it configured not to be anonymous. Any suggestion?
Hi Jaime,
Greetings! Understand you have selected non anonymous but still response captured as anonymous. In that case can I request you to check again with settings mentioned as per below documentation & attached a reference blog if that is helpful.
Survey distribution settings | Microsoft Docs
Voice of the Customer Anonymous responses - Microsoft Dynamics CRM Forum Community Forum
If still getting same issue you can reach out to Microsoft Support.
Please mark response as verified if this is helpful.
Thanks,
Goloknath
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