Hello
Our RMS is struggling to handle faulty exchanges because of the logic "why are you selling the same items as what you're returning" However we need to do it this way so that a customer is only receiving a net credit or net debit - if we did a full credit and a full debit we would be tying up customers funds - does anyone have experience of this?
Thanks Andrew
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1 of the item will be returned to inventory. So if you had 10, sold -1, your inventory would now be 11 on that item
Hi Ed, thanks for taking the time to respond. Please could you go into a little more detail - also if we're bringing something back as -1 what will be the impact on stock levels? if any? Thanks Andrew
Ring up the faulty product and change the quantity to -1, then ring up the replacement product. You will then have a net debit or credit.
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