Skip to main content

Notifications

Microsoft Dynamics RMS forum

Can RMS handle Faulty Exchanges? e.g. same product coming back is also same product going out!!

Posted on by Microsoft Employee

Hello

Our RMS is struggling to handle faulty exchanges because of the logic "why are you selling the same items as what you're returning" However we need to do it this way so that a customer is only receiving a net credit or net debit - if we did a full credit and a full debit we would be tying up customers funds - does anyone have experience of this?  

Thanks Andrew

*This post is locked for comments

  • NickZnavor Profile Picture
    NickZnavor 715 on at
    RE: Can RMS handle Faulty Exchanges? e.g. same product coming back is also same product going out!!

    1 of the item will be returned to inventory.  So if you had 10, sold -1, your inventory would now be 11 on that item

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Can RMS handle Faulty Exchanges? e.g. same product coming back is also same product going out!!

    Hi Ed, thanks for taking the time to respond.  Please could you go into a little more detail - also if we're bringing something back as -1 what will be the impact on stock levels? if any?  Thanks Andrew

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Can RMS handle Faulty Exchanges? e.g. same product coming back is also same product going out!!

    Ring up the faulty product and change the quantity to -1,  then ring up the replacement product.  You will then have a net debit or credit.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Give Back to the Community this Month

Quick Links

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,807 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,135 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans