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ReportIs there a way to return a drop ship PO that has been invoiced? Material has NOT been invoiced to the customer yet.
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Is there a way to return a drop ship PO that has been invoiced? Material has NOT been invoiced to the customer yet.
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Frank is correct (of course). Since your company does not receive inventory when they have a Vendor drop ship items on their behalf, there is nothing to return. Consequently, PO Returns will not help in this situation. What you did sounds like a convoluted approach to a potentially simple problem.
I would have requested my vendor send a call tag for the erroneously shipped parts and ship the correct ones, without charging me or the customer. After all, this was their mistake. This wouldn't have required you to do anything. The Vendor would have simply completed a task they already told you they had performed, which is why you paid the Vendor and invoiced the Customer. This may not have been supported by the Vendor, but if a similar situation arises in the future, I would strongly suggest you insist on this.
You've invoiced the Customer for the original shipment and intend to credit the Customer, should they return the problem parts to the Vendor. You could have used a second PO instead, which would have provided a mechanism to invoice the Customer for the second shipment. Your current process does not.
Since you took the approach you did, once you receive notification the correct replacement parts have been received by the customer, and the vendor has received the parts shipped in error, you will need to manually enter a credit to the customer for the erroneously shipped parts, and pay the vendor for the second shipment.
I have this same situation. In my case, the vendor shipped the wrong parts on half my order. I have been invoiced for both the original and replacement shipments. The wrong parts will be credited when returned by my customer. I hesitate to created another PO because neither we or our customer requested the wrong parts. I have been handling this by posting the vendor invoice through transaction entry to our clearing account and placing it on hold so it is not paid before the credit arrives to offset. If the customer does not return the items in a timely fashion, I will bill him. This will encourage him to either return the parts or pay for them.
I've been wrestling with how best to handle this, and it makes sense that you can't do a return when a drop ship never hits inventory. Posting the invoice helps me not to loose track of it while waiting for my credit.
No. Because nothing is received on a drop-ship PO, there's nothing to return. What are you trying to accomplish with respect to the vendor?
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