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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / How to troubleshoot ru...
Microsoft Dynamics CRM (Archived)

How to troubleshoot runtime error on microsoftcrmportals.com ?

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Posted on by Community Member

Today we suddenly could not access our (development/trial) crmportal anymore.

My question is, how can we know that it is something we did, or not ?

This is the URL: dev209494.microsoftcrmportals.com

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I have the same question (0)
  • Aric Levin - MVP Profile Picture
    Aric Levin - MVP 30,190 Moderator on at

    Try restarting your portal in Office Admin center. Possibly that will help.

  • Community Member Profile Picture
    Community Member on at

    Restarting did not help this time.

    And that is what I meant, how can I know what the cause of the failure is ?

    Today it works again, so we can continue, but for the future I would like to know how to diagnose this issue.

  • Suggested answer
    Arpit Shrivastava Profile Picture
    Arpit Shrivastava 7,518 User Group Leader on at

    If something goes wrong on Microsoft's Azure Server then probably we face this issue.

    Also, Every Azure Web App has one threshold limit, and that limit is basically the number of failure attempt to access the Portal. By default it's value set to 5. If it exceed in particular interval of time. Azure automatically stop that webapp and start after few seconds. During this interval if someone's try to access the portal, He/she might get server Runtime Error message.

    This is the one case I am assuming, But it might be some other cases too which being caused of this problem.


    If found useful, please mark the answer as verified.


    Cheers
    Arpit
    https://arpitmscrmhunt.blogspot.com

     

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