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Steps for how to delete SLA's

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Posted on by sandeepc

5,005

what are the Steps to delete old /unwanted Sla's in Mscrm

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sandeepc 5,005 on at

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RE: Steps for how to delete SLA's

i created a case and for that particular case i created sla. so i need to delete only sla's created case records should be there.. so i need only to delete sla
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PS 23,577 on at

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RE: Steps for how to delete SLA's

I am not sure but if you are talking about records that were created because of the SLA; you will need to delete it by going to settings>>Data management>>Bulk Delete>>SLA KPI Instances and then apply filters (whatever you dont want in the system)>>schedule the job
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PS 23,577 on at

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RE: Steps for how to delete SLA's

Hi Sandeep,

Go to settings>>Service Management>>SLA

Select a record to deactivate or if its not used at all, you can delete it.

Usually SLAs are few, so we do not need bult delete but you can still use bulk delete.
sandeepc 5,005 on at

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RE: Steps for how to delete SLA's

can we delete it from System Jobs??

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