Hi,
We have a Unsubscribe web form setup in the Dynamics Marketing App and a related customer journey for sending out a "unsubscribe confirmation" email once the web form is submitted.
The issue - If a user unsubscribes, it sets the related contact's Bulk Email to false, which means the rest of the workflow (sending confirmation unsubscribe email) can not run.
Has anyone else come across this issue and, if so, have a solution?
I suppose I could create Power Automation to handle the confirmation email but not sure if this is the right approach.
Thanks David
