Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Remote Assist Customis...
Service | Customer Service, Contact Center, Fie...
Suggested answer

Remote Assist Customisation

(1) ShareShare
ReportReport
Posted on by Leonardo H. T. Ferr... 7

Hi

Is it possible to launch other app inside Dynamics 365 Remote Assist during a call?

Is there any customisation to be applied to annotations? We need more than only to draw or place arrows.

Is there any kind of customisation o be applied to Dynamics 365 Remote Assist app?

  • Suggested answer
    Jupiter Alappat Profile Picture
    Jupiter Alappat 235 on at
    RE: Remote Assist Customisation

    Hi Leonardo,

    As Brian mentioned , we do not think this is something we could achieve using the OOB functionalities.

    Regards,

    Jupiter Alappat

    Dynamics 365 CE Engineer

  • BProcida Profile Picture
    BProcida on at
    RE: Remote Assist Customisation

    Hi Leonardo.  You are able to launch other apps while on a Remote Assist call and it will continue to stream/share your screen or HL display.  Does that help? I am not aware of any options to customize Remote Assist itself at this time.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Understanding Microsoft Agents - Introductory Session

Confused about how agents work across the Microsoft ecosystem? Register today!

Jonas ”Jones” Melgaard – Community Spotlight

We are honored to recognize Jonas "Jones" Melgaard as our April 2025…

Kudos to the March Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 294,336 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 233,025 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,158 Moderator

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans