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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Remote Assist Customis...
Service | Customer Service, Contact Center, Fie...
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Remote Assist Customisation

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Posted on by Leonardo H. T. Ferr... 7

Hi

Is it possible to launch other app inside Dynamics 365 Remote Assist during a call?

Is there any customisation to be applied to annotations? We need more than only to draw or place arrows.

Is there any kind of customisation o be applied to Dynamics 365 Remote Assist app?

  • Suggested answer
    Jupiter Alappat Profile Picture
    Jupiter Alappat 235 on at
    RE: Remote Assist Customisation

    Hi Leonardo,

    As Brian mentioned , we do not think this is something we could achieve using the OOB functionalities.

    Regards,

    Jupiter Alappat

    Dynamics 365 CE Engineer

  • BProcida Profile Picture
    BProcida on at
    RE: Remote Assist Customisation

    Hi Leonardo.  You are able to launch other apps while on a Remote Assist call and it will continue to stream/share your screen or HL display.  Does that help? I am not aware of any options to customize Remote Assist itself at this time.

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