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Finance | Project Operations, Human Resources, ...
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storage account accidentally deleted

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Posted on by 4
Hello everyone. A colleague deleted the storage account under the resourcegroup that LCS typically creates, "DynamicsDeployments-westeurope." Unfortunately, we noticed it too late, and it was permanently deleted.
I'm trying everything without having to redo the dev VM. So far, I've recreated the storage account with the same name and the same settings, recreated the containers inside it the same way, and tried to launch an update, specifically "Microsoft Dynamics 365 for Finance and Operations (10.0.47)."
I see that the LCS package is created, the VM correctly loads it, expands the ZIP, and begins all its installation processes. In fact, I receive the email from LCS correctly that the progression is starting. This is where the problem occurs. Somehow, it seems the machine is unable to write to the temprunbookstorage container, where it should generate an XML file for the runbook's progress to LCS. Obviously, it fails.
The downloadable LCS errors are as follows:

-----AxUpdateInstaller_execute_20260416140834460.log----
[14:08:34.4756] .NET Framework version 4.8 or later installed.
[14:08:34.7570] Start deleting old runbook files.
[14:08:35.0226] Failed to run action 'RefreshBlobContainer' after 1 attempt(s)
[14:08:35.0226] StartIndex cannot be less than zero.
[14:08:35.0226] Parameter name: startIndex
[14:08:35.0226]    at System.String.Remove(Int32 startIndex)
[14:08:35.0226]    at Microsoft.Dynamics.AX.AXUpdateInstallerBase.CloudBlobManager.GetRunbookIDfromRunbookFileName(String runbookFileName)
[14:08:35.0226]    at Microsoft.Dynamics.AX.AXUpdateInstallerBase.CloudBlobManager.<>c__DisplayClass7_0.<RefreshBlobContainer>b__0()
[14:08:35.0226]    at Microsoft.Dynamics.AX.AXUpdateInstallerBase.AXUpdateInstallerBase.ExecuteWithRetry(Action action, String callerName, Int32 retryInterval, Int32 maxRetryCount)
 
I found an AzureStorage.StorageConnectionString key in the K:\AosService\WebRoot\web.config file, but I can't see the contents because they're encrypted. I'm not sure if that's actually the correct parameter to fix.
Does anyone know how to fix this?
Thanks in advance

 
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  • Diego Mancassola Profile Picture
    867 on at
    Hello, delete and create a new VM. Cost less then investigate it i think in your case because the storage account was created at deploy initial phase and i don't think is so simple to recover it for the last reason you wrote, the key is encrypted.
  • Suggested answer
    Subra Profile Picture
    426 on at
    Hi

    Please take a backup from existing environment and create a new VM. Since investigate a storage account issue and resource group will be time consuming and MS will not support for CHE environments.

    If the storage accounts has been deleted less than 14 days we can recover using restore functionality.
  • Subra Profile Picture
    426 on at
    Did the issue has been resolved? If yes, please post the solution here it will be really helpful for other community users.
  • LM-16041706-0 Profile Picture
    4 on at
    Unfortunately, no. I've currently manually updated to the latest version using the CLI. I'll redo the VM later, though. I don't see any other options.

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