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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / SLA KPI with custom du...
Microsoft Dynamics CRM (Archived)

SLA KPI with custom duration

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Posted on by Piotr Kalwasinski 240

Dear community,

I have a requirement for setting a custom duration for KPI's for a given SLA, as follows:

- 12h

- 120h

- 480h

- 720h 

CRM offers to set actions in KPIs for the fixed time ranges, which goes up to from minutes, to 1 hour, later it increases 30 mintues each time, all the way to 8h and the next available range after is 1 day, 2 days, 3 days, and it ends here. Is there an option to set in more flexible fashion?

Thank you,

Piotr

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  • Suggested answer
    CRM Konrad Profile Picture
    CRM Konrad on at

    Good News -Piotr:  Those fixed values you are seeing are just suggestions.  Just like a "duration field" you can type in "14 minutes" and CRM will figure it out for you.  

    To get you comfortable that it really works to put in your own value perhaps try "120 minutes" and you'll see how CRM changes the value to "2 hours."  If you put in something that CRM doesn't understand like "2 lightyears" it gives you a warning message.

     

    "The duration must be entered in the following format: x minutes, x hours or x days. Hours and days can also be entered using decimals, for example, x.x hours or x.x days."

    Good  Luck.

  • Piotr Kalwasinski Profile Picture
    Piotr Kalwasinski 240 on at

    Amazing! Thank you, this is great!

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