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Hi all,
In Customer Lookup "My Active Accounts view" is returning empty and show only my records is not working(in all the views) Kindly see the following two images and suggest me what to do?
Screenshot 1: (My Active Accounts)
Screenshot 2: (From Lookup My Active Accounts View)
I am My active accounts to show on my lookup. Kindly advise how to resolve this?
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Hi Aldous,
How did you go with this ? Did you found the root cause?
As you said that there is no filter added in the lookup and the other view are displaying the data ,so there should be issue with view.
Why not you are checking the view , Mahadeo answer may be right you may have duplicate view with same name and different criteria. If this is not the case then why dont you create separate view and show only selected view and visible off the current view. You can customize view list which are populating in the lookup window using lookup properties window shared above by Sreevalli.
Hi,
By chance, are there two views with name "My Active Accounts" view.
also make sure there is not any dynamic filters added using java script or from form customization added any filter to this lookup.
Okay can you please go to settings--> Customization-->Customize the system --> expand entity Account --> Views --> Find the particular view and remove filter criteria. Then do Save and Publish all customization.
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