web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Licenses to be purchased
Service | Customer Service, Contact Center, Fie...
Answered

Licenses to be purchased

(1) ShareShare
ReportReport
Posted on by ffas 157

Hi there,

My team needs 4 licenses for D365CS and I'm the one that will be setting up everything for them.

Question: 

Do I need to get a license for myself as well or D365CS provide an admin login just to setting up the tools for the users?

I have the same question (0)
  • Verified answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    By default, all Global admin and Microsoft Power Platform admins who do not have a license are granted the following two levels of permission in customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation).

    • System administrator security role
    • Administrative access mode

    The System administrator security role is typically granted to administrators giving them unrestricted access to the administrative (Settings) areas, which are used for managing and configuring features of customer engagement apps.

    Administrative access mode limits access to those areas of Dynamics 365 apps used to configure or customize the system.

    To give these administrators access to additional areas, such as the Sales, Marketing, and Service areas, a license must be added to the Microsoft 365 Global administrator or Power Platform admin user account, by using the Microsoft 365 admin center. Note that Administrative access mode cannot be changed on the user form.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
NeerajPawar Profile Picture

NeerajPawar 31

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 30 Super User 2026 Season 1

#3
Eugen Podkorytov Profile Picture

Eugen Podkorytov 14

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans