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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Licenses to be purchased
Service | Customer Service, Contact Center, Fie...
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Licenses to be purchased

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Posted on by ffas 157

Hi there,

My team needs 4 licenses for D365CS and I'm the one that will be setting up everything for them.

Question: 

Do I need to get a license for myself as well or D365CS provide an admin login just to setting up the tools for the users?

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  • Verified answer
    Nya Profile Picture
    Nya 29,064 on at

    Hi,

    By default, all Global admin and Microsoft Power Platform admins who do not have a license are granted the following two levels of permission in customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation).

    • System administrator security role
    • Administrative access mode

    The System administrator security role is typically granted to administrators giving them unrestricted access to the administrative (Settings) areas, which are used for managing and configuring features of customer engagement apps.

    Administrative access mode limits access to those areas of Dynamics 365 apps used to configure or customize the system.

    To give these administrators access to additional areas, such as the Sales, Marketing, and Service areas, a license must be added to the Microsoft 365 Global administrator or Power Platform admin user account, by using the Microsoft 365 admin center. Note that Administrative access mode cannot be changed on the user form.

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