Can't Print and Email a Sales Document at the same time GP 2013 R2

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If I create a sales invoice and then click the print button and select both email and print in the print options window that follows, it only emails the document. It does not print it. If I go into the document and remove the email address (To address) and tell it to print and email again. The Word Template prints but the email fails. I'm not surprised that the email failed...I didn't have an email address! What surprises me is that I can't do both at the same time. I can just select print or email and it will do what I selected. However it will not do both given a valid email address and Word template.

A client pointed this out to me and said it used to work before the upgrade or service pack. I don't know the client that well and what version they were on prior but they are on GP 2013 R2 (build 1826). It's like the email suppresses the printing in some way.

Is this normal with GP 2013 R2? Any way to still do both?

Thanks

Regards

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Ian Grieve 22,784 on at

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RE: Can't Print and Email a Sales Document at the same time GP 2013 R2

This is new functionality as of MDGP 2013 R2: www.azurecurve.co.uk/.../mdgp-2013-r2-feature-of-the-day-print-remaining-documents

I don't believe there is a way to do both.

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RE: Can't Print and Email a Sales Document at the same time GP 2013 R2

Ian

First, thanks for the response.

I have to be honest with you. It is my experience that whether you are in the SOP transaction window, the Batch window or Print Sales document window, you cannot print and email at the same time. I am running GP 2013 12.00.1801 and the client is running GP 2013 12.00.1826. My experience with each window is as follows...

1) Print AND Emailing from the SOP transaction window - The generating email window pops up and sends the email but it doesn't launch the Word form...no messages...nothing. It also does not display the report destination window for the Invoice or Exception report...maybe that is normal.

2) Print AND Emailing from the Batch window - The email is generated without and the "generating email' window popping up but it does send the window. It also pops up the report destination window for both the invoice and the exception report but if I select the screen or printer, nothing is ever displayed or printed

3) Print AND Emailing from the Print Sales document window - same results as number 2 above. Nothing will print or display if I also select email too.

In 2 and 3 above, it seems to want to try and print because I do get the printer destination window but that's as far as it gets.

Since I am having this issue with both my machine (Fabrikam) and the client's machine (their live company), I simply don't understand what is wrong with both installations. How can they both have the same problem and it not be some sort of bug.

I am confused and I'm not sure what else to look for. This blows me away!

Any other thoughts would be greatly appreciated.

Thanks again.

Regards

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Community Member on at

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RE: Can't Print and Email a Sales Document at the same time GP 2013 R2

I meant to add that I'm not sure what build of GP 2013 the client was on before we service packed to 1826 but I think it was a pre-R2 version. When they were on that version they COULD email and print at the same time form the SOP transaction window.

Regards

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Community Member on at

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RE: Can't Print and Email a Sales Document at the same time GP 2013 R2

It's a bug...

Assessment: This was documented as PR 85064 and was sent to our Development team.

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Community Member on at

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RE: Can't Print and Email a Sales Document at the same time GP 2013 R2

Is this also a bug in GP2015? My client is having the exact same issue in GP2015? She can print and email individually but not all batches seem to be working correctly.

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Community Member on at

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RE: Can't Print and Email a Sales Document at the same time GP 2013 R2

I opened a ticket with Microsoft back in April and they told me yes, it was a bug and it wasn't scheduled to be fixed at that time. I haven't followed up since then so I don't know if it was corrected after April. It used to work but they broke it in some way.

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Community Member on at

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RE: Can't Print and Email a Sales Document at the same time GP 2013 R2

Doh! You asked about GP 2015. I'm not sure about 2015. Sorry.

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Community Member on at

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RE: Can't Print and Email a Sales Document at the same time GP 2013 R2

Well we figured it out, she had already printed invoices so we needed to check "reprint previously sent/printed".

Hopefully that's all it was!

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Cheryl Waswick on at

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RE: Can't Print and Email a Sales Document at the same time GP 2013 R2

Hi David,

This was actually a design change from feedback we received that doing both was wasting paper, so we changed the functionality. However, we are now receiving feedback the other way, so we don't consider it to be a bug, but it's under review.

In the meantime, you will need to mark print and print it. And then go back and mark to email and email it, so you have to do them separately if you want to do both.

At this time, I would encourage you to log a product suggestion on it, as it will help to get your voice heard on this matter as it is a topic under consideration at this time. Here is the site to enter your feedback.

MS CONNECT:

https://connect.microsoft.com/dynamicssuggestions

Thank you,
Cheryl W
Microsoft Online Community

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RE: Can't Print and Email a Sales Document at the same time GP 2013 R2

So I'm having a related issue to this for another customer in GP2015.

When printing a single invoice, everything prints correctly on the Standard report and the Word Template. The report is modified.

When trying to print all invoices in a batch (or using the Print Sales Documents window) with the modified report, all of the items from all invoices in the batch are combined into ONE invoice for the first customer. I have the same result if using the Standard report or the Word Template.

If I print the non-modified report, the invoices all print individually and correctly.

Thoughts?

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