Skip to main content

Notifications

Announcements

No record found.

Customer experience | Sales, Customer Insights,...
Suggested answer

If / Then Condition for email links clicked

(0) ShareShare
ReportReport
Posted on by 635 Super User 2024 Season 2
Hi all, 
 
I need some logical help for the if/then condition for email links clicked. 
I have an email with 2 links that I send in a customer journey in real-time. I want to start a trigger when one of the links is clicked. For that I create following journey: 
 
I only want to send the contact to the yes path when he clicks on the 1 link. But he will also go to the yes when he clicks on the seconds link. How can I prevent this. 
 
My seconds question is: If I add both links to the attribute, one in each branch, And in one branch I create a task for the link clicked and in the other I create a phone call for the second link clicked. When the contact clicks one link he will go through the path and exit. But I also want to do create the activity when the other link is clicked by the same contact. How can I do that?
 
Thanks
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    If / Then Condition for email links clicked
    Hi,
     
    For the first question, it is possible to customize a trigger to trigger an event that opens a specific link.


    For the second question, this is afraid not possible.
    As you say, when a contact clicks one link he will go through the path and exit, the process is irreversible.
     
    Best Regards,
    Dengliang Li

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Verified Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,391 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,445 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans