If / Then Condition for email links clicked

(0) Share

Report

Posted on by PaulineKolde

732 Moderator

Hi all,

I need some logical help for the if/then condition for email links clicked.

I have an email with 2 links that I send in a customer journey in real-time. I want to start a trigger when one of the links is clicked. For that I create following journey:

I only want to send the contact to the yes path when he clicks on the 1 link. But he will also go to the yes when he clicks on the seconds link. How can I prevent this.

My seconds question is: If I add both links to the attribute, one in each branch, And in one branch I create a task for the link clicked and in the other I create a phone call for the second link clicked. When the contact clicks one link he will go through the path and exit. But I also want to do create the activity when the other link is clicked by the same contact. How can I do that?

Thanks

I have the same question (0)

All responses (1)

Answers (0)

Suggested answer

Dengliang Li Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hi,

For the first question, it is possible to customize a trigger to trigger an event that opens a specific link.

For the second question, this is afraid not possible.
As you say, when a contact clicks one link he will go through the path and exit, the process is irreversible.

Best Regards,

Dengliang Li

Was this reply helpful? Yes No