How to send email to a Queue?

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Posted on by Community Member Microsoft Employee

Hi,

I want to send email to the Team. A queue is associated to that team.

In javascript, I can retrieve the Queue Id(guid). Now, my question is how should I set queue to the "to" field of the email.

Currently I am using below code but it throws error "Lookup control error" because I don't know how to set queue id. It works fine if I send email to single email address and not the team.

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Community Member Microsoft Employee on at

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RE: How to send email to a Queue?

Thanks Aric. Solved my problem.
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Aric Levin 30,188 on at

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RE: How to send email to a Queue?

The following should work:

var partyRequired = Xrm.Page.getAttribute("to");

    var partlist = new Array();

    partlist[0] = new Object();

    partlist[0].id = Id; //Guid of Queue

    partlist[0].name = "Name"; // Name of Queue

    partlist[0].entityType = "queue";

    partyRequired.setValue(partlist);

Hope this helps.